Ann Victoria Remonvil
Boynton Beach ,Florida
Summary
Customer service representative with 2+ years of experience resolving complex customer inquiries. passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement
Overview
4
4
years of professional experience
Work History
Customer Service Representative
NEWTECH GLOBAL
04.2023 - 03.2025
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Service Representative
Samsung Electronics
08.2021 - 02.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
MEDICAL ASSISTANT - MEDICAL
FCC
FLORIDA07-2025
High School Diploma -
SANTALUCES HIGH SCHOOL
FLORIDA06-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Follow-up skills
Languages
English
Bilingual or Proficient (C2)
Timeline
Customer Service Representative
NEWTECH GLOBAL
04.2023 - 03.2025
Customer Service Representative
Samsung Electronics
08.2021 - 02.2023
MEDICAL ASSISTANT - MEDICAL
FCC
High School Diploma -
SANTALUCES HIGH SCHOOL