Annetty Mota Toribio

Receptionist | Child Smiles

April 2023 – Present | Newark, NJ

• Managed high-volume incoming calls and patient inquiries, ensuring excellent customer service and accurate communication.
• Scheduled and confirmed appointments, coordinated daily provider schedules, and maintained efficient patient flow across multiple departments.
• Verified dental insurance eligibility and benefits, improving billing accuracy and reducing claim errors.
• Logged and tracked lab cases (partials, dentures, crowns) in system to ensure timely delivery and readiness for patients.
• Assisted with prescription call-ins, maintained professional email correspondence, and processed confidential patient records.
• Provided backup supervision for General Dentistry and Orthodontics departments, overseeing staff workflow and patient care coordination.
• Handled patient check-in and check-out procedures, ensuring a smooth and positive experience for all visitors.

• Processed medication orders accurately and efficiently for patient care.
• Assisted pharmacists with inventory management and restocking of pharmaceutical supplies.
• Educated patients on medication usage and potential side effects to promote adherence.
• Maintained compliance with safety protocols and regulatory standards in pharmacy operations.