Detail-oriented and highly organized professional with 12+ years of experience in remote administrative support, quality assurance, and customer service. Proven track record of handling reporting and documentation, supporting teams, and ensuring operational excellence. Skilled in calendar and email management, data entry, and task coordination across distributed teams. Currently enhancing skills in AI tools to optimize virtual assistance services. Dedicated to delivering top-tier support with strong attention to detail and excellent communication.
Customer Satisfaction
Customer Retention
Ability to Monitor
Operations Monitoring
Quality Assurance
Continuous Improvement
Goal Setting
Attention to Detail
Quality Systems
QA Reporting
AI & Machine Learning Fundamentals
Quality assurance management