ANNELISA DE JESÚS PERDOMO
QUALITY ASSURANCE | CX
Santo Domingo
Summary
Detail-oriented and highly organized professional with 12+ years of experience in remote administrative support, quality assurance, and customer service. Proven track record of handling reporting and documentation, supporting teams, and ensuring operational excellence. Skilled in calendar and email management, data entry, and task coordination across distributed teams. Currently enhancing skills in AI tools to optimize virtual assistance services. Dedicated to delivering top-tier support with strong attention to detail and excellent communication.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
2
2
Languages
Work History
QUALITY ASSURANCE MANAGER
Hire Horatio
12.2023 - 12.2024
- Perform root cause analysis to identify and resolve quality issues and defects.
- Conduct risk assessments to identify and mitigate potential quality issues.
- Establish and track quality department goals and objectives.
- Report production malfunctions to managers and production supervisors.
SENIOR QUALITY ASSURANCE LEAD
Hire Horatio
06.2023 - 12.2023
- Acted as key point of contact for all QA aspects of releases by providing QA services.
- Conducted regular reviews to ensure compliance with established standards.
- Investigated variances, performed root-cause analysis, and documented corrective actions.
- Maintained a deep understanding of industry trends, incorporating relevant tools.
QUALITY ASSURANCE LEAD
Hire Horatio
08.2022 - 06.2023
- Participated in team projects, demonstrating an ability to work collaboratively.
- Used strong analytical and problem-solving skills to develop effective solutions.
QUALITY ASSURANCE SPECIALIST
Hire Horatio
04.2021 - 08.2022
- Collaborated effectively in team projects, showcasing strong analytical and problem-solving abilities to devise impactful solutions.
- Sharp analytical ability
QUALITY ANALYST
Data Vimenca
01.2013 - 04.2021
- Provided regular updates to team leadership on quality metrics.
- Developed monthly, end-of-quarter, and other statistical reports.
- Assisted with training on improved processes and quality standards.
Education
BASIC STUDIES -
ABC School
HIGH SCHOOL - undefined
San Juan Bautista De La Salle
Bachelor of Science - Industrial And Organizational Psychology
UAPA
05.2001 -
Skills
Customer Satisfaction
Customer Retention
Ability to Monitor
Operations Monitoring
Quality Assurance
Continuous Improvement
Goal Setting
Attention to Detail
Quality Systems
QA Reporting
AI & Machine Learning Fundamentals
Quality assurance management
Timeline
QUALITY ASSURANCE MANAGER
Hire Horatio
12.2023 - 12.2024
SENIOR QUALITY ASSURANCE LEAD
Hire Horatio
06.2023 - 12.2023
QUALITY ASSURANCE LEAD
Hire Horatio
08.2022 - 06.2023
QUALITY ASSURANCE SPECIALIST
Hire Horatio
04.2021 - 08.2022
QUALITY ANALYST
Data Vimenca
01.2013 - 04.2021
Bachelor of Science - Industrial And Organizational Psychology
UAPA
05.2001 -
HIGH SCHOOL - undefined
San Juan Bautista De La Salle
BASIC STUDIES -
ABC School
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