Summary
Overview
Work History
Education
Skills
Timeline
Generic
ANNELISA DE JESÚS PERDOMO

ANNELISA DE JESÚS PERDOMO

QUALITY ASSURANCE | CX
Santo Domingo

Summary

Detail-oriented and highly organized professional with 12+ years of experience in remote administrative support, quality assurance, and customer service. Proven track record of handling reporting and documentation, supporting teams, and ensuring operational excellence. Skilled in calendar and email management, data entry, and task coordination across distributed teams. Currently enhancing skills in AI tools to optimize virtual assistance services. Dedicated to delivering top-tier support with strong attention to detail and excellent communication.

Overview

12
12
years of professional experience
1
1
year of post-secondary education
2
2
Languages

Work History

QUALITY ASSURANCE MANAGER

Hire Horatio
12.2023 - 12.2024
  • Perform root cause analysis to identify and resolve quality issues and defects.
  • Conduct risk assessments to identify and mitigate potential quality issues.
  • Establish and track quality department goals and objectives.
  • Report production malfunctions to managers and production supervisors.

SENIOR QUALITY ASSURANCE LEAD

Hire Horatio
06.2023 - 12.2023
  • Acted as key point of contact for all QA aspects of releases by providing QA services.
  • Conducted regular reviews to ensure compliance with established standards.
  • Investigated variances, performed root-cause analysis, and documented corrective actions.
  • Maintained a deep understanding of industry trends, incorporating relevant tools.

QUALITY ASSURANCE LEAD

Hire Horatio
08.2022 - 06.2023
  • Participated in team projects, demonstrating an ability to work collaboratively.
  • Used strong analytical and problem-solving skills to develop effective solutions.

QUALITY ASSURANCE SPECIALIST

Hire Horatio
04.2021 - 08.2022
  • Collaborated effectively in team projects, showcasing strong analytical and problem-solving abilities to devise impactful solutions.
  • Sharp analytical ability

QUALITY ANALYST

Data Vimenca
01.2013 - 04.2021
  • Provided regular updates to team leadership on quality metrics.
  • Developed monthly, end-of-quarter, and other statistical reports.
  • Assisted with training on improved processes and quality standards.

Education

BASIC STUDIES -

ABC School

HIGH SCHOOL - undefined

San Juan Bautista De La Salle

Bachelor of Science - Industrial And Organizational Psychology

UAPA
05.2001 -

Skills

    Customer Satisfaction

    Customer Retention

    Ability to Monitor

    Operations Monitoring

    Quality Assurance

    Continuous Improvement

    Goal Setting

    Attention to Detail

    Quality Systems

    QA Reporting

    AI & Machine Learning Fundamentals

    Quality assurance management

Timeline

QUALITY ASSURANCE MANAGER

Hire Horatio
12.2023 - 12.2024

SENIOR QUALITY ASSURANCE LEAD

Hire Horatio
06.2023 - 12.2023

QUALITY ASSURANCE LEAD

Hire Horatio
08.2022 - 06.2023

QUALITY ASSURANCE SPECIALIST

Hire Horatio
04.2021 - 08.2022

QUALITY ANALYST

Data Vimenca
01.2013 - 04.2021

Bachelor of Science - Industrial And Organizational Psychology

UAPA
05.2001 -

HIGH SCHOOL - undefined

San Juan Bautista De La Salle

BASIC STUDIES -

ABC School
ANNELISA DE JESÚS PERDOMOQUALITY ASSURANCE | CX