Angelis Linares
Human Resources And Payroll Assistant
Summary
Responsive and engaging Human Resources Assistant skilled in supporting employees and managers with diverse HR needs. Expert with word processing, database and benefits administration software. In-depth understanding of customer service, data entry and file management. Highly skilled in reviewing policies and suggesting actionable improvements, keeping systems updated and facilitating positive employee relations.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
2
2
Languages
Work History
Payroll and Human Resources Assistant
Alliance Health
Remote Work
03.2022 - 02.2023
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Processed employee termination paperwork at direction of supervisory staff.
- Coordinated employee training programs to improve productivity and performance.
- Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Updated employee files with new details such as changes in address or salary levels.
- Verified timekeeping records and handled any discrepancies with employees.
- Administered bi-weekly staff payroll and performed special calculations for commissions, reimbursements and benefit deductions.
- Created payroll reports to provide employer with necessary information to make informed business decisions.
- Processed timecards and payroll data for team of employees.
- Tracked employee vacation, sick and personal time.
- Assisted with recruitment and onboarding of new employees.
Operations Manager, Customer Experience
Alliance Health
Remote Work
08.2021 - 04.2022
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Analyzed and reported on key performance metrics to senior management.
Gaming Customer Support Agent
5CA
Remote Work
01.2020 - 08.2021
- Resolved problems, improved operations and provided exceptional service.
- Answered live online chats to give quick answers and solve problems faster.
- Assisted clients with product questions to facilitate online ordering process.
Tech Support Agent
Concentrix
Santo Domingo
03.2015 - 03.2020
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
Education
Bachelor of Marketing - Marketing
UNICARIBE
Santo Domingo 04.2018 - Current
Skills
Understanding of human resources
Recruitment / Human Resources
Human resources policies
Payroll understanding
Budgeting and forecasting
Cost reduction strategies
Work flow planning
Project Management
Operations management
Managing schedules
Data Collection & Research
Analyzing patterns
Multitasking Abilities
Teambuilding
Interpersonal Communication
Timeline
Payroll and Human Resources Assistant
Alliance Health
03.2022 - 02.2023
Operations Manager, Customer Experience
Alliance Health
08.2021 - 04.2022
Gaming Customer Support Agent
5CA
01.2020 - 08.2021
Bachelor of Marketing - Marketing
UNICARIBE
04.2018 - Current
Tech Support Agent
Concentrix
03.2015 - 03.2020