Angel Ernesto Ramos
.
Santiago de los Caballeros
Summary
Proven Technical Support Representative and Customer Service/English Translator with a history at Lorenzo Security, adept at providing critical technical solutions and translating complex customer needs into actionable solutions. Recognized for being respectful, a supportive team player, and excelling under pressure. Skilled in bridging communication gaps and enhancing customer satisfaction.
Overview
4
4
years of professional experience
1
1
Language
Work History
Technical Support Representative
Lorenzo Security
05.2021 - 07.2021
I worked providing technical service at home to security equipments.
Costumer Service/English Translator
DataVimenca
04.2023 - Current
I work as a bridge between the customer and the agent so this way they can understand each other and find a way to solve the issue customer called for.
Education
High School Diploma -
Colegio Utesiano De Estudios Integrados
Santiago De Los Caballeros, Dominican Republic 05.2001 -
Certificate -
Inglés Por Inmersión
Santiago De Los Caballeros. (UAPA) 05.2001 -
Skills
Respectful
Supportive
Work under pressure
Good team player
Timeline
Costumer Service/English Translator
DataVimenca
04.2023 - Current
Technical Support Representative
Lorenzo Security
05.2021 - 07.2021
High School Diploma -
Colegio Utesiano De Estudios Integrados
05.2001 -
Certificate -
Inglés Por Inmersión
05.2001 -
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