Angel Hernandez

i took almost 60 calls daily. I've worked on the phone for the past year. I thought it would be easier than being a server, but I was wrong. However, people there were always helpful and always try to help if you ask them. It was truly a great experience. Some key points about my performance would be:

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

I've worked as a server back in the day. It was hard working with people on a daily basis and making contact with them in such a way can be stressful, but I managed to do it. Here are some key points about my performance:

• Served food and beverages promptly with focused attention to customer needs.
• Maintained a clean and orderly dining area for an enjoyable guest experience.
• Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.