ANGEL CORDERO
Queens,NY
Summary
Experienced and diverse professional background, showcasing expertise in quality assurance, translation, community outreach, healthcare management, community managment and client relationship management. As a QA Test Analyst at Verizon, I excelled in software testing and defect resolution. Extensive experienced as a Translator/Interpreter at Marysunint International demonstrated linguistic precision and cultural sensitivity. In community outreach, as a Foundation Coordinator at FUDONIDE, led initiatives to support marginalized communities. In healthcare, My role as an LTC Nurse Manager and Pharmacy Manager underscored a commitment to high-quality patient care and operational efficiency. Lastly, as an Account Management Specialist at New York Times, excelled in building strong client relationships and delivering customized solutions. A proven leader with a track record of achieving targets and fostering long-term client retention. My versatile skill set and proven track record make them a valuable asset in various professional settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Community Manager
Self-employed
, NY
06.2023 - Current
- Developed and implemented strategies to increase community engagement.
- Created content for social media platforms to engage the community.
- Maintained relationships with influencers in the industry.
- Researched new trends in the digital space and adapted accordingly.
- Assisted with developing marketing plans for campaigns and promotions.
QA Test Analyst
Verizon
Remote
04.2023 - Current
- Developing and executing test plans to ensure the quality of software applications and systems.
- Identifying, documenting, and tracking software defects to resolution.
- Providing feedback to developers and stakeholders on software quality and potential improvements.
- Performed compatibility tests on different browsers such as Firefox, Chrome, Safari and Internet Explorer.
- Contributing to the continuous improvement of quality assurance practices within the organization.
Translator/Interpreter
Marysunint International
10.2014 - Current
- Translated a wide range of documents, including legal, technical, and business materials, ensuring linguistic precision and maintaining the intended meaning and tone.
- Built a reputation for consistently delivering accurate and reliable translations, earning positive feedback and repeat business from clients.
- Adapted translations for different target audiences, considering cultural sensitivities, regional variations, and specific requirements of the target market.
- Accurate and culturally suitable translations were made possible by the development of a solid awareness of cultural nuances and colloquial idioms.
Foundation Coordinator
FUDONIDE, Santo Domingo
01.2010 - Current
- Assisted in the development and implementation of strategies to increase the foundation's visibility and attract donations and sponsorships.
- Coordinated and executed various activities and initiatives for the foundation, aimed at supporting and assisting marginalized communities.
- Organized and managed events such as Christmas, Mother's Day, Medical Operatives, Psychological Evaluations, Back to School, etc., ensuring their successful implementation.
- Collaborated with a team of volunteers to plan and execute community outreach programs, maximizing the foundation's impact and reach.
LTC Nurse Manager
Maximus
New York, NY
04.2022 - 08.2023
- Collaborated as a member of the New York Independent Assessor team, conducting comprehensive Community Health Assessments and Clinician Assessments to assist NY Medicaid Consumers in accessing the necessary care and services.
- Overseeing the nursing staff and ensuring the delivery of high-quality care to residents in the long-term care facility.
- Managing and coordinating the day-to-day operations of the nursing department, including staffing, scheduling, and resource allocation.
- Assessing resident needs, monitoring their health status, and communicating with family members and caregivers as appropriate.
- Achieve and maintain a quality assurance score that greatly surpassed the bar set for us, at 95% when our goal was 85%
Pharmacy Manager
Real Value Patience Pharmacy - Queens
, NY
03.2019 - 03.2022
- Implemented technology solutions, such as pharmacy management systems and automation tools, to enhance operational efficiency and accuracy in prescription filling and medication dispensing.
- Oversaw and managed daily operations of the pharmacy, ensuring efficient and effective delivery of pharmaceutical services.
- Conducted regular performance evaluations of pharmacy staff, providing coaching, mentoring, and professional development opportunities to optimize team performance and ensure high-quality patient care.
- Analyzed financial performance metrics and implemented cost-saving strategies to improve profitability while maintaining a high standard of pharmaceutical care.
Account Management Specialist
New York Times
02.2021 - 02.2022
- Managed a portfolio of key client accounts, building and maintaining strong relationships to maximize client satisfaction and retention.
- Developed and executed strategic account plans to identify opportunities for growth, upselling, and cross-selling within the existing client base.
- Acted as the primary point of contact for clients, addressing inquiries, providing guidance, and resolving any issues or concerns in a timely and professional manner.
- Collaborated with internal teams, including sales, marketing, and creative, to develop customized solutions that met client objectives and exceeded expectations.
- Monitored campaign performance and provided data-driven insights and recommendations to clients to optimize their advertising strategies and achieve their marketing goals.
Education
Bachelor of Arts - Psychology
City College of New York of The City University of New York, The
12.2022
High School Diploma -
International High School Health and Sciences
07.2018
Playwriting and Screenwriting
TDF
New York06.2018
Skills
- Account Management
- Data Entry
- Human Resources
- Data Analysis
- Quality Improvement
- Trilingual
- Graphic Design
- Adobe Creative Suite (Photoshop, Illustrator, Audition, premiere)
Certification
- Human Resources
- Adobe Illustrator
- Podcast creation
- Python
Timeline
Community Manager
Self-employed
06.2023 - Current
QA Test Analyst
Verizon
04.2023 - Current
LTC Nurse Manager
Maximus
04.2022 - 08.2023
Account Management Specialist
New York Times
02.2021 - 02.2022
Pharmacy Manager
Real Value Patience Pharmacy - Queens
03.2019 - 03.2022
Translator/Interpreter
Marysunint International
10.2014 - Current
Foundation Coordinator
FUDONIDE, Santo Domingo
01.2010 - Current
Bachelor of Arts - Psychology
City College of New York of The City University of New York, The
High School Diploma -
International High School Health and Sciences
Playwriting and Screenwriting
TDF
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