Angel Alvarez

Directed the sales process as the primary contact for B2B architectural service accounts, managing relationships with commercial clients needing architectural design services for hospitality, residential projects, corporate buildings, and retail stores.

• Acted as the main point of contact in matters relating to client concerns and needs.
• Hosted presentations to showcase product offerings, benefits, and ROI to clients.
• Negotiated contracts with clients to maximize profitability.
• Collaborated with cross-functional teams to address client needs effectively.
• Developed innovative solutions to address client challenges and enhance satisfaction.

Closing B2B SaaS contracts with clients seeking parking management software tools.

• Managed full sales cycles, accounts, and client relationships with parking operators, hotels, real estate firms, and healthcare boards.
• Collaborated with marketing teams to develop and implement promotional strategies and campaigns.
• Developed business cases for new products and services.
• Delivered sales presentations and ROI-focused proposals to C-level executives.
• Negotiated pricing contracts with clients, ensuring compliance with company standards.

Working with the bank's Canadian unit, observing accounts to identify overdue payments, reporting collection activity, addressing client queries, and developing repayment plans. Making informed decisions based on the unique circumstances and information gathered. Providing suitable options for both customers and the bank. Handling low-risk to high-risk portfolios that could include credit cards, lines of credit, secured or unsecured loans, and mortgages.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Developed strategies to recover overdue payments while maintaining a positive relationship with customers.
• Negotiated settlements with debtors who were unable to pay amounts due in full.

Assisted SMB owners in securing working capital while maintaining business health and increasing monthly revenue.

• Engaged customers through effective verbal communication to identify needs and requirements.
• Developed tailored solutions by analyzing individual client requirements and preferences.
• Developed email campaigns to engage leads and nurture relationships consistently.
• Collaborated with marketing teams to align messaging and campaigns effectively.
• Reviewed financial statements and documents to assess credit risk of potential borrowers.