ANDRIAN QUESTELL
West Palm Beach
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
3
3
Languages
Work History
Inside Sales Representative/Customer Service
RUI
01.2024 - 01.2025
- Receive and manage inbound call
- Asking qualifying questions
- Sell Products to Customers if qualified
- Set appointment for installation
Inside Sales Representative
Lido Labs
Remote
05.2023 - 01.2024
- Cold outbound calling with goal to sale
- Receive and manage inbound sales calls
Customer Service Representative
Allstate Agent
02.2022 - 04.2023
- Maintains a working knowledge of all software applications/programs used to accomplish required department tasks
- Write new policies by thoroughly explaining insurance coverage while always placing our client's needs first
- Maintains set quality standards ensuring assignments are properly made and documented
Inside Sales Representative
Suntuity Solar LLC
01.2020 - 02.2022
- Receive and manage inbound calls
- OB calls to interested homeowners
- Cold Calling
- Set appointments
- Ask qualifying questions
- Sell Products to Customers to generate sales
Customer Service Representative
Teleperformance
02.2016 - 11.2019
- Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
- Memorized store organization system, as well as special products and discounts, and directed customers to desired products
- Follow communication procedures, guidelines, and policies
Education
High School Diploma -
HAINES CITY SENIOR HIGH SCHOOL
Florida 08.2003 - 06.2010
Business Administration -
West Coast University
01.2011 - 05.2014
Skills
- Proficient with MS Office products (Word & Excel)
- Organized
- Ability to interact with a diversity of people
- Fast Learner
- Ability to work with minimal supervision
- Listening capacity
- Patience
- Empathy
- Computer skills
- Proficient with MS Office products (Word & Excel)
Timeline
Inside Sales Representative/Customer Service
RUI
01.2024 - 01.2025
Inside Sales Representative
Lido Labs
05.2023 - 01.2024
Customer Service Representative
Allstate Agent
02.2022 - 04.2023
Inside Sales Representative
Suntuity Solar LLC
01.2020 - 02.2022
Customer Service Representative
Teleperformance
02.2016 - 11.2019
Business Administration -
West Coast University
01.2011 - 05.2014
High School Diploma -
HAINES CITY SENIOR HIGH SCHOOL
08.2003 - 06.2010
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