Andres Johuna García De Leon
Santo Domingo
Summary
Professional with solid experience in IT support, prepared for this role. Skilled in troubleshooting, network management, and software installation. Strong focus on team collaboration and achieving results. Reliable and adaptable, with excellent problem-solving abilities and strong communication skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT support assistant
Visionary Solutions Inc
10.2023 - 07.2024
- Managed DNS servers and administered IP addresses.
- Improved network performance through rigorous testing and analysis.
- Explained technical concepts using clear and concise language.
- Offered IT support during key meetings and events.
- Trained staff to navigate systems and update databases.
- Provided after-hours IT support for management team members.
- Installed audio-visual devices, from projectors to video casting equipment.
Cashmanagement Support Analyst
BANCO BHD, S.A
02.2022 - 03.2023
- Managed incident lifecycle across user support groups to minimize downtime.
- Helped identify user pain points and develop strategies to improve processes.
- Helped end users with variety of hardware and software issues, delivering prompt technical support.
- Trained users in proper use and security for different systems and applications.
IT Support
CASA DOÑA CARMEN
01.2015 - 07.2020
- Provided IT support to Access to Information requests.
- Coordinated IT support for office equipment and technology issues.
- Handled IT support requests, solving problems quickly and implementing necessary solutions.
Education
Bachelor of Science - Video Game Design
Full Sail University
Skills
- Desktop support
- Technical issues analysis
- Application installations
- Data entry
- Application support
- Troubleshooting proficiency
- Customer service expert
- Hardware diagnosis
- Hardware upgrades
- Software diagnosis
- Exceptional telephone etiquette
- Customer support needs assessment
- English Level - C2
References
Lic. Yolanda Ortiz, 809-854-7486
Carlos Andres Molina Sanchez, 829-571-6227
Dra Marielle N. Almanzar De Jesus, 809-270-0160
Languages
English
Native
Spanish
Native
Certification
- AI Fundamentals UDIA Oct 2024
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
RemoteImportant To Me
Work-life balanceFlexible work hoursPaid time offTeam Building / Company RetreatsTimeline
IT support assistant
Visionary Solutions Inc
10.2023 - 07.2024
Cashmanagement Support Analyst
BANCO BHD, S.A
02.2022 - 03.2023
IT Support
CASA DOÑA CARMEN
01.2015 - 07.2020
Bachelor of Science - Video Game Design
Full Sail University
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