Andreina Del Rosario Piña
National Distritct
Summary
Enthusiastic and Highly-effective Human Resources Coordinator experienced in maintaining employee records, delivering successful strategies for maximizing personnel retention and productivity. Driven and highly qualified professional specializing in diversity recruiting, operational management and employee engagement. Experienced in recruiting suitable candidates and maintaining employee information. Adept at building positive relationships with employees and staff.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Human Resources Coordinator
Teleperformance
11.2021 - Current
- Supported HR functions with emphasis on record keeping, data entry, and general HR tasks.
- Maintained human resources information system and kept employee files up to date and accurate.
- Handled employee inquiries and complaints regarding policy and benefits issues.
- Supported employee relations, cultivating retention with welcoming and inclusive work culture.
- Compiled and monitored data for employee records and personnel documents to support accurate recordkeeping.
- Developed and administered internal surveys to evaluate employee satisfaction.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Fostered positive work environment through comprehensive employee relations program.
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
Talent Acquisition Specialist
Teleperformance
08.2020 - 11.2021
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
Operations Supervisor
Teleperformance
11.2016 - 08.2020
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Managed internal operational standards and productivity targets.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
Customer Service Representative
Teleperformance
11.2015 - 11.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Processed customer service orders promptly to increase customer satisfaction.
Executive Administrative Assistant
Grabo Express
02.2013 - 03.2015
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Seamlessly interacted with colleagues to plan and complete special projects.
Education
Bachelor of Arts - Journalism
East Central University (UTESA)
National District, Dominican Republic04.2026
Master of Arts - Journalism
Otto Rivera Professor Journalism National School
National District, Dominican Republic08.2010
High School Diploma -
Juan Pablo Duarte Christian School
La Altagracia, Dominican Republic04.2010
Skills
- Recruiting
- Company Organization
- Employee Relations
- Customer Relations
- Online Position Posting
- New Employee Orientations
- Performance Evaluation
- Negotiation
- Exceptional Communicator
- Staff Recruiting and Retention
- Exit Interviews
- Maintains Confidentiality
Languages
Spanish
Native language
English
Upper intermediate
B2
Certification
- Certified Executive Administrative Assistance, Chamber of Commerce and Production of Santo Domingo - 1 year
Timeline
Human Resources Coordinator
Teleperformance
11.2021 - Current
Talent Acquisition Specialist
Teleperformance
08.2020 - 11.2021
Operations Supervisor
Teleperformance
11.2016 - 08.2020
Customer Service Representative
Teleperformance
11.2015 - 11.2016
Executive Administrative Assistant
Grabo Express
02.2013 - 03.2015
Bachelor of Arts - Journalism
East Central University (UTESA)
Master of Arts - Journalism
Otto Rivera Professor Journalism National School
High School Diploma -
Juan Pablo Duarte Christian School
Similar Profiles
Jorge BecerrilJorge Becerril
Business Manager at TeleperformanceBusiness Manager at Teleperformance
ASMITA BAGULASMITA BAGUL
Customer Service Representative at TeleperformanceCustomer Service Representative at Teleperformance
MOHAMMAD MINAJMOHAMMAD MINAJ
Operations Team Leader at TeleperformanceOperations Team Leader at Teleperformance