Andrei Chalyi
Santo Domingo
Summary
Accomplished QA Lead at Netcracker Technology Solutions, adept in Quality Metrics Analysis and fostering team growth. Pioneered test strategies and enhanced software quality, significantly reducing defect leakage. Skilled in problem-solving and analytical thinking, ensuring high customer satisfaction and team productivity through effective test data management and comprehensive training programs.
Overview
14
14
years of professional experience
Work History
QA Lead
Netcracker Technology Solutions
03.2018 - Current
- Reduced defect leakage by effectively conducting regression testing after each release cycle.
- Facilitated seamless integration of new team members into ongoing projects through comprehensive training programs and documentation support.
- Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
- Conducted root cause analysis on recurring defects, implementing preventative measures to reduce future occurrences.
- Optimized test coverage by defining clear test objectives and prioritizing scenarios based on risk assessment.
- Increased team productivity by continuously reviewing existing workflows and recommending enhancements.
- Enhanced software quality by developing comprehensive test strategies and plans.
- Led cross-functional teams to ensure seamless collaboration in achieving project goals.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
QA Lead
Netcracker Technology Solutions
08.2015 - 03.2018
- Mentored junior team members, fostering growth and enhancing team performance.
- Standardized bug reporting methods for better communication between QA and development teams.
- Reduced defect leakage by effectively conducting regression testing after each release cycle.
- Facilitated seamless integration of new team members into ongoing projects through comprehensive training programs and documentation support.
- Collaborated with development teams to resolve issues and implement improvements, elevating overall product quality.
- Conducted root cause analysis on recurring defects, implementing preventative measures to reduce future occurrences.
- Optimized test coverage by defining clear test objectives and prioritizing scenarios based on risk assessment.
- Increased customer satisfaction through adherence to quality standards and customer requirements.
Senior QA Engineer
Netcracker Technology Solutions
05.2015 - 08.2015
- Mentored junior QA engineers, fostering a culture of continuous learning and professional growth.
- Ensured high-quality user experiences by evaluating usability, compatibility, accessibility, and performance across multiple platforms and devices.
- Collaborated closely with developers to identify, reproduce, and resolve software bugs.
- Supported successful product launches by coordinating end-to-end testing efforts from planning through execution phases.
- Strengthened collaboration between QA, development, and product management teams through effective communication strategies.
QA Engineer
Netcracker Technology Solutions
03.2013 - 05.2015
- Advanced departmental knowledge-sharing by training new QA Engineers on company-specific testing methodologies and tools.
- Enhanced software quality by developing and implementing comprehensive testing strategies.
- Optimized test coverage by maintaining a well-organized, up-to-date library of test cases corresponding to application requirements changes over time.
- Reduced product defect rates by creating robust test cases and meticulously executing them.
- Contributed to successful product launches through meticulous end-to-end testing of applications.
Head of Call-centre
AIST
02.2012 - 03.2013
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
Head of Technical Support
AIST
03.2011 - 02.2012
- Managed escalated customer issues efficiently, maintaining excellent client relationships throughout the process.
- Enhanced overall user experience by proactively addressing recurring customer complaints and concerns.
- Analyzed performance metrics to identify areas for improvement in technical support operations.
- Improved customer satisfaction by implementing efficient technical support processes and procedures.
- Cultivated a continuous improvement culture within the team by promoting open feedback loops and employee engagement activities.
Technical Support Engineer
AIST
09.2010 - 03.2011
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Mentored junior members of the team on best practices in issue resolution techniques.
Education
Bachelor of Computer Science - Information Systems And Technologies
Volga Region State University of Service
Russia06.2015
Skills
- Quality Metrics Analysis
- Test Data Management
- Test strategy development
- Software Development Lifecycle
- Test environment setup
- Requirements Analysis
- Team Training
- Problem-solving abilities
- Total Quality Management
- Analytical mindset
Languages
Russian
Native language
English
Advanced
C1
Spanish
Intermediate
B1
Timeline
QA Lead
Netcracker Technology Solutions
03.2018 - Current
QA Lead
Netcracker Technology Solutions
08.2015 - 03.2018
Senior QA Engineer
Netcracker Technology Solutions
05.2015 - 08.2015
QA Engineer
Netcracker Technology Solutions
03.2013 - 05.2015
Head of Call-centre
AIST
02.2012 - 03.2013
Head of Technical Support
AIST
03.2011 - 02.2012
Technical Support Engineer
AIST
09.2010 - 03.2011
Bachelor of Computer Science - Information Systems And Technologies
Volga Region State University of Service
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