Andrea Ellis
Richmond
Summary
Dynamic sales professional with a proven track record at London Drugs, excelling in customer service and teamwork. Leveraged exceptional problem-solving skills to enhance customer satisfaction and drive sales, consistently exceeding targets. Proficient in pricing strategies and inventory management, fostering collaborative environments to optimize performance and achieve business goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Associate Aisle Person
London Drugs
11.2004 - 11.2024
- Assisted customers in selecting products and resolving inquiries to enhance shopping experience.
- Processed transactions efficiently using point-of-sale systems to ensure accurate sales reporting.
- Maintained product displays and organized inventory to promote effective merchandising strategies.
- Collaborated with team members to achieve daily sales targets and improve store performance.
- Educated customers on promotions and loyalty programs to drive repeat business and customer retention.
- Handled customer complaints professionally, ensuring satisfaction and fostering positive relationships.
- Monitored stock levels and coordinated with management for timely replenishment of merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Initiated clienteling approach to build strong relationships with key customers, encouraging repeat business.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Fostered collaborative work environment, sharing best practices and sales strategies with new hires.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
- Increased customer loyalty with personalized shopping experiences and attentive service.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
Auditor Ecomm Troubleshooting
London Drugs
11.2016 - 04.2018
- Evaluated pricing data to guarantee accuracy and adherence to company standards.
- Facilitated development of pricing strategies by conducting comprehensive market research.
- Managed internal pricing databases to ensure efficient access and timely updates.
- Facilitated collaboration among cross-functional teams to enhance pricing process efficiency.
Store Pricing Coordinator
Longs Drugs
03.2005 - 03.2018
- Analyzed pricing data to support competitive positioning and market trends
- Assisted in developing pricing strategies for promotional campaigns
- Collaborated with cross-functional teams to ensure pricing accuracy
- Monitored inventory levels to optimize pricing adjustments
Education
Associate of Applied Science - Applied Arts And Sciences in Agricultural Field
Camosun College
Victoria, BCAgricultural Sciences
UBC
Vancouver, BCSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Flexible schedule
- Verbal/written communication
- Conflict resolution
Languages
English
Elementary
Certification
Food safe
Whims
Fine furniture and design
Timeline
Auditor Ecomm Troubleshooting
London Drugs
11.2016 - 04.2018
Store Pricing Coordinator
Longs Drugs
03.2005 - 03.2018
Sales Associate Aisle Person
London Drugs
11.2004 - 11.2024
Associate of Applied Science - Applied Arts And Sciences in Agricultural Field
Camosun College
Agricultural Sciences
UBC