Anderson Leclerc
Santo Domingo
Summary
Experienced Auditor focused on improving business compliance, workflow, and processes through detailed audits and optimization recommendations. Successful track record of fully evaluating information, structures, and procedures and initiating corrective actions. Advanced skills in analysis, numerical ability, project, and logical reasoning ability.
Overview
8
8
years of professional experience
Work History
Junior Auditor
INSTITUTO DOMINICANO DE CARDIOLOGIA
01.2014 - Current
- Identified control gaps in processes, procedures and systems through in-depth research and assessment and suggested methods for improvement.
- Produced and reviewed audit reports for submission to inspector general and advised on audit recommendations and internal controls.
- Complied with established internal procedures by examining reports, processes and documentation.
- Performed strategic planning, execution and finalization of audits.
- Established internal control systems by updating audit programs.
Shareholder Service Representative
DISROD CORPORATION
01.2020 - 01.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Recommended products to customers, thoroughly explaining details.
- Responded proactively and positively to rapid change.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Customer Service Representative
BELL DOMINICANA
01.2010 - 01.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
Education
Master of Science - Master of Business And International Economic Rela
05.2023
- Professional development completed in International Business
Bachelor of Science - Marketing
06.2017
- Completed professional development in Marketing
- Awarded Cum Laude
High School Diploma -
07.2009
Skills
- Document Recordkeeping
- Asset Utilization Reports
- Accounting Policy and Control
- Inventory Assessments
- Inventory Verification
- Customer Account Management
- Order and Refund Processing
- Issue and Complaint Resolution
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Building Customer Trust and Loyalty
- Trend Research
- Data Management
- Marketing and Product Presentations
- Needs Assessment
- Customer Retention Strategies
- Customer Experience
Accomplishments
- Egresado de la facultad de
- Ciencias Económicas y Sociales dela Universidad Tecnológica de
- Santiago, (UTESA) menciónmercadeo (Magna Cum Laude) conun GPA de 3.7
- Cuenta con unnivel excelente del dominio delpaquete Microsoft Office ademásde, Conocimientos del sistema
- Peachtree, SAP y Taurus V, comotambién experiencia en finanzas,commerce, servicio al cliente ycrm
- Gran dominio del idiomainglés
- Dentro de sus fortalezaspodemos destacar que es un líderinnato, una persona responsable,inteligente, leal, organizada,proactiva, sociable y orientada aresultados
- Que sabe recibirinstrucciones y cumplirlas en lamedida de lo estimado superandolas expectativas requeridas
- APTITUDES
- Numérica y Analítica
- Organización, Gestión de
- Proyecto yGestión de Calidad
- Razonamiento Lógico y Capacidad
- Ventas, servicio al cliente y CRM
Certification
BASICS OF GOOGLES ADS (GOOGLE)
CERTIFICATION IN DIGITAL MARKETING (GOOGLE)
COSTUMER SERVICE (AIDC & DOMINICAN BELL)
EFFECTIVE COMMUNICATION (AIDC)
SENIOR MANAGEMENT ORGANIZATION (UTESA)
BOOKS AND DOCUMENTS OF FINANCIAL RECORDS (UTESA)
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Shareholder Service Representative - DISROD CORPORATION
01.2020 - 01.2022
Junior Auditor - INSTITUTO DOMINICANO DE CARDIOLOGIA
01.2014 - Current
Customer Service Representative - BELL DOMINICANA
01.2010 - 01.2012
Universidad Autonoma De Santo Domingo - Master of Science, Master of Business And International Economic Rela
Universidad Tecnologica De Santiago - Bachelor of Science, Marketing
Onésimo Jiménez (Vespertino) - High School Diploma,
Similar Profiles
Carlos Ramón Reyes BatistaCarlos Ramón Reyes Batista
Inspector De Aeronavegabilidad at Instituto Dominicano de Aviación CivilInspector De Aeronavegabilidad at Instituto Dominicano de Aviación Civil
Darío Fernando Mencía AmadorDarío Fernando Mencía Amador
Cardiologo Clinico / Ecocardiografia at Miocardio - Gabinete De CardiologiaCardiologo Clinico / Ecocardiografia at Miocardio - Gabinete De Cardiologia
Shaiel PetersShaiel Peters
Human Resources Administrative Assistant at IOSFA (Instituto de Obra Social de las Fuerzas Armadas y de Seguridad)Human Resources Administrative Assistant at IOSFA (Instituto de Obra Social de las Fuerzas Armadas y de Seguridad)