ANASOL AMPARO
Marketer
Santiago De Los Caballeros
Summary
I am a dedicated and people-focused professional with experience in customer service, executive support and digital marketing. I care deeply about others, staying organized and making sure things run smoothly. I'm bilingual in English and Spanish, comfortable using CRM systems and social media platforms, always trying to bring empathy, clarity and efficiency to everything i do.
Overview
8
8
years of professional experience
2029
2029
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
Superintendencia De Bancos
10.2023 - 11.2024
- Assisted users via phone, email and video calls, providing guidance on financial inquiries, credit history reports and other banking related concerns.
- Entered and managed user data using CRM system to ensure efficient case tracking and follow up.
- Provided administrative support to the department's executive, including calendar management, document handling and logistic coordination.
- Supported internal administrative processes related to staff assistance and benefits.
Community Manager
NII Projects
04.2023 - 07.2023
- Managed social media channels, improving brand visibility and audience interaction.
- Shared pictures, status updates, and video content on the company's social media accounts.
- Participated in the creative process of content creation, including photo shoots and videos for our companies social media campaigns.
Executive Assistant
Direction General De Aduanas
06.2018 - 12.2020
- Managed executive's daily schedules, appointments and calendars making sure there was smooth coordination and time efficiency.
- Assisted in the planning and execution of all employees training sessions and internal capacitating programs.
- Handled confidential and sensitive information with discretion and tact.
- Supported the administration of employee benefits, helping them with the enrollment and processing of medical insurance and life insurance plans.
Customer Service Representative
Call Services
12.2016 - 05.2018
- Provided customer support for a prepaid mobile phone company called H2O Wireless, where i assisted clients with service activation, plan payments, SIM card issues and general troubleshooting.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Documented customer interactions and followed up on unresolved cases, maintaining accurate records in the CRM system.
- Handled 50+ calls a day.
Education
No Degree - Clinical Psychology
PUCMM
Santiago De Los Caballeros, Dominican Republic 08.2012 - 05.2014
Technical degree in Business Administration - Small And Medium Businesses
TEP/PUCMM
Santiago De Los Caballeros, Dominican Republic 08.2016 - 07.2018
BBA - Marketing
PUCMM
Santiago De Los Caballeros, 25 2019.01 - 01.2025
Skills
- Customer service
- Appointment Scheduling
- Data Entry and Documentation
- Google Workspace
- Microsoft office suite
- Calendar & schedule management
- Administrative support
- Email & Phone communication
- CRM
- Active listening
- Customer service
Timeline
Customer Service Representative
Superintendencia De Bancos
10.2023 - 11.2024
Community Manager
NII Projects
04.2023 - 07.2023
Executive Assistant
Direction General De Aduanas
06.2018 - 12.2020
Customer Service Representative
Call Services
12.2016 - 05.2018
Technical degree in Business Administration - Small And Medium Businesses
TEP/PUCMM
08.2016 - 07.2018
No Degree - Clinical Psychology
PUCMM
08.2012 - 05.2014
BBA - Marketing
PUCMM
2019.01 - 01.2025
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