Ana Linet Moreno Peña
Santo Domingo ,Este
Summary
I am a highly motivated and enthusiastic Modern Languages student with a passion for learning new technologies. Dynamic professional offering solid customer service background, diligent attention to detail and hardworking nature. Energetic and focused.
Overview
2
2
years of professional experience
Work History
Accounting Officer
Scotia GBS, Scotiabank Group
Republica Dominicana, Santo Domingo Este
01.2024 - Current
- Communicated effectively with various departments regarding unresolved reconciliation items.
- Researched payment history for branches when necessary in order to accurately reconcile accounts receivable balances.
- Reconciled balance sheet accounts and investigated discrepancies to trace causes and correct errors.
- Investigated any differences between the two sets of records in a timely manner.
- Processed chargebacks, manual check requests when necessary.
- Collaborated with employees and supervisors to immediately resolve discrepancies.
Housekeeping Team Leader
YMCA of the Rockies
Denver, CO
05.2023 - 09.2024
- Responded to requests from guests regarding housekeeping needs.
- Sanitized all areas of the hotel lobby and Cabins areas.
- Inspected guest rooms after cleaning to ensure they were presentable.
- Maintained a clean linen closet by folding sheets neatly on shelves.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Agent Services Representative
Teleperformance
Republica Dominicana, Distrito Nacional
05.2022 - 03.2023
- Processed payments for customers using the company's payment system.
- Resolved customer complaints by investigating issues and providing solutions.
- Answered customer inquiries in a timely and professional manner.
- Used problem-solving techniques to quickly resolve complex customer issues.
- Performed troubleshooting on mobile equipment to diagnose faults, identifying faulty components.
- Followed established guidelines when ordering mobile replacement.
Education
Bachelor of Modern Languages -
Universidad Tecnologica De Santiago
Distrito Nacional, RD01-2026
High School Diploma -
La Inmaculada Fe Y Alegria
Santo Domingo Este, Las Americas Km 1009-2020
Skills
- Friendly, Positive Attitude
- Spanish Speaker
- Self Motivation
- Confidentiality
- Social Media
- Mobile Troubleshooting
- Verbal Communication
- Teamwork and Collaboration
- Proactive approach to problem solving
- Reservations assistance
- Customer Service
- Scheduling and Coordinating
- Computer Skills
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
Accounting Officer
Scotia GBS, Scotiabank Group
01.2024 - Current
Housekeeping Team Leader
YMCA of the Rockies
05.2023 - 09.2024
Agent Services Representative
Teleperformance
05.2022 - 03.2023
Bachelor of Modern Languages -
Universidad Tecnologica De Santiago
High School Diploma -
La Inmaculada Fe Y Alegria
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