ANA JULIA SALDAÑA SERRANO
Santo Domingo,01
Summary
Accomplished Quality Assurance Inspector from ECOLAB MICROTEK, adept in ISO standards and quality management systems, with a proven track record of enhancing team performance and customer satisfaction through expert training and adherence to quality control standards. Skilled in technical knowledge and problem-solving, significantly improved product quality and compliance enforcement.
Overview
5
5
years of professional experience
Work History
Inspector in Quality Assurance and Quality Control
ECOLAB MICROTEK
02.2021 - Current
- Provided training for new inspectors on proper inspection techniques, tools, and best practices, resulting in improved team performance.
- Exceeded productivity goals by efficiently prioritizing tasks based on deadlines while maintaining strict attention to detail during inspections.
- Acted as a liaison between departments to facilitate clear communication regarding product specifications and any necessary adjustments required due to non-conformance findings during inspections.
- Developed comprehensive quality assurance documentation, clearly outlining procedures and reporting requirements for all team members.
- Improved customer satisfaction ratings by ensuring the delivery of high-quality products through consistent adherence to quality control standards.
Representante De Servicio al Cliente
Claro Dominicana
10.2020 - 01.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Secretarial Assistant
LNE Auto Adornos
01.2020 - 06.2020
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Maintained a well-organized filing system for easy document retrieval, improving overall productivity.
- Contributed to a positive work atmosphere through proactive communication and collaborative problem-solving efforts.
- Handled sensitive information with discretion, maintaining strict confidentiality at all times.
Education
TALLER - Verificacion Y Aforo
EDUTEC
Santiago De Los Caballeros, Dominican Republic11.2023
TALLER - Valoracion Aduanera
EDUTEC
Santiago De Los Caballeros, Dominican Republic11.2023
DIPLOMADO - Gestion Aduanal Y Comercion Internacional
EDUTEC
Santiago De Los Caballeros, Dominican Republic11.2023
TALLER - Informatica Aduanera Y Procesos Virtuales
EDUTEC
Santiago De Los Caballeros, Dominican Republic11.2023
TALLER - Nomenclatura Arancelaria
EDUTEC
11.2023
High School Diploma -
PATRIA MELLA
Santo Domingo Este, Dominican Republic07.2020
Skills
- Manejo de Excel Y Word
- ISO standards knowledge
- Quality Management Systems
- Technical knowledge
- Auditing Techniques
- Product Inspection
- Sampling methods
- Measurement tools expertise
- Inspection procedures
- Safety Protocols
- Visual inspections
- Quality processes
- Production experience
- Safety Procedures
- Defect Identification
- Non-conformance reporting
- Quality Control
- Compliance Enforcement
- Teamwork and Collaboration
- Problem-solving abilities
turismo interno y aprender otras culturas.
Me gusta recorer los rincones de mi pais, visitar las hermosas playas y excelentes atracciones de cada provincia , como tambien conocer y aprender sobre otras culturas.
Timeline
Inspector in Quality Assurance and Quality Control
ECOLAB MICROTEK
02.2021 - Current
Representante De Servicio al Cliente
Claro Dominicana
10.2020 - 01.2021
Secretarial Assistant
LNE Auto Adornos
01.2020 - 06.2020
TALLER - Verificacion Y Aforo
EDUTEC
TALLER - Valoracion Aduanera
EDUTEC
DIPLOMADO - Gestion Aduanal Y Comercion Internacional
EDUTEC
TALLER - Informatica Aduanera Y Procesos Virtuales
EDUTEC
TALLER - Nomenclatura Arancelaria
EDUTEC
High School Diploma -
PATRIA MELLA
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