Summary
Work History
Education
Skills
References
Languages
Personal Information
Timeline
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Anabel MUÑOZ DIAZ

Anabel MUÑOZ DIAZ

Mata Hambre,D.N

Summary

Dynamic professional with extensive experience in customer service and technical support at Alorica. Proven ability in conflict resolution and data analysis, enhancing customer satisfaction and loyalty. Adept at managing projects and delivering effective solutions, ensuring seamless operations and compliance in fast-paced environments. Committed to achieving results and fostering strong client relationships.

Work History

Debt Collection Specialist

Credit-Cefi
Santo Domingo
  • Administered delinquent account management via client communication, arrangement of payment plans, and assurance of overdue debt recovery in compliance with company protocols and legal requirements.

Administrative Secretary

Mail Bussiness Services (MBS)
Santo Domingo
  • Facilitates administrative and clerical support, manages schedules, organizes meetings, handles correspondence, and ensures seamless office operations.

Customer Service Executive

Working Bees (ERC)
Santo Domingo
  • Provided technical support to enhance user experience and resolve issues efficiently.
  • Specialized in customer retention strategies to improve loyalty and satisfaction levels.
  • Served as corporate office representative, facilitating effective communication and operations.
  • Managed payroll processes to ensure timely and accurate employee compensation.

Back Office Associate

Newtech Global
Santo Domingo
  • Developed strong relationships with customers by providing personalized assistance and support.

Billing Specialist

TLC
Santo Domingo
  • Support customers with billing inquiries, concerns, and payment processing.

Technical Support Representative

Alorica
Santo Domingo
  • Performed research on product-related issues, identified effective solutions, and delivered accurate information to customers.

Education

Bachelor of Laws -

Universidad Del Caribe
Santo Domingo
05-2019

English Inmersion Program For Competitiveness -

Colegio Elvira De Mendoza
Santo Domingo
01-2015

Some College (No Degree) - Business Administration

Universidad Del Caribe
true

Some College (No Degree) - Junior High Education

Escuela Secundaria Republica De Argentina
Santo Domingo

Customer Service -

INFOTEP

Microsoft Office -

INFOTEP

Executive Secretary -

SAN PIO X

Skills

  • Customer service and support
  • Technical support
  • Data analysis
  • Conflict resolution
  • Project management
  • Attention to detail

References

  • Johan Roso: 809632-2201
  • Angel Bobadilla: 809-607-8472

Languages

  • Spanish (Native)
  • English

Personal Information

  • ID Number: 001-1935422-3
  • Nationality: Dominicana
  • Marital Status: Soltera

Timeline

Debt Collection Specialist

Credit-Cefi

Administrative Secretary

Mail Bussiness Services (MBS)

Customer Service Executive

Working Bees (ERC)

Back Office Associate

Newtech Global

Billing Specialist

TLC

Technical Support Representative

Alorica

Bachelor of Laws -

Universidad Del Caribe

English Inmersion Program For Competitiveness -

Colegio Elvira De Mendoza

Some College (No Degree) - Business Administration

Universidad Del Caribe

Some College (No Degree) - Junior High Education

Escuela Secundaria Republica De Argentina

Customer Service -

INFOTEP

Microsoft Office -

INFOTEP

Executive Secretary -

SAN PIO X

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Anabel MUÑOZ DIAZ