Ana Oliva Hidalgo Matos
Distrito Nacional,01
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
AML Analyst
ScotiaGBS
Santo Domingo, Santo Domingo Este
08.2022 - Current
- Conducted investigations into potential violations of AML laws and regulations.
- Identified, assessed, and reported any suspicious or unusual activity related to anti-money laundering.
- Monitored customer accounts for any changes that may require further investigation or review.
- Investigated alerts generated by the bank's internal systems related to money laundering activities.
- Utilized advanced analytical techniques such as predictive modeling and data mining in order to detect patterns indicative of money laundering activities.
- Reviewed customer profiles to identify suspicious activities and transactions.
Subject Matter Expert
Thought Focus
Distrito Nacional, Santo Domingo
12.2020 - Current
- I am a trusted advisor skilled in research, analysis and examination of the company process and standard operating procedures
- Interface and collaborate with clients and internal team members, providing consultative enhancement recommendations based on industry research and experience
- Improve existing processes, procedures, technical enhancements, resource requirements and engagement procedures to align with strategic goals.
Customer Service Representative
Contact Center Dominicana
Distrito Nacional, Santo Domingo
01.2020 - 10.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Provided primary customer support to internal and external customers
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Recorded account information to open new customer accounts.
Education
Student of Bachelor in Accounting -
UNAPEC- Distrito Nacional
02.2024
High School Diploma -
Colegio San Franscisco de Asis – Santo Domingo Este
01.2015
Skills
- Active Listening
- Multitasking Abilities
- Analytical and Critical Thinking
- Written Communication
- Attention to Detail
- Organization and Time Management
- Interpersonal Communication
- Teamwork and Collaboration
Certification
- Administrative Assistant
- Accounting Clerk
Work Reference
- Victor Marrero (Thought focus) (849)407-0171
- Jean-Remy (CCD) (829)399-1288
Languages
Spanish
First Language
English
Advanced (C1)
C1
Timeline
AML Analyst
ScotiaGBS
08.2022 - Current
Subject Matter Expert
Thought Focus
12.2020 - Current
Customer Service Representative
Contact Center Dominicana
01.2020 - 10.2020
Student of Bachelor in Accounting -
UNAPEC- Distrito Nacional
High School Diploma -
Colegio San Franscisco de Asis – Santo Domingo Este
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