Amy Sophia Pierre
Santo Domingo Este,Distrito-Nacional
Summary
Polite and professional as a costumer service agent, successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
Overview
6
6
years of professional experience
Work History
Customer Service Agent
Ekotek
Delmas, Port-au-Prince
05.2016 - 06.2022
- Provided primary customer support to internal and external customers.
- Contacted customers to return routine and general calls promptly.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved over thousand customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Facilitated communications through management of inbound and outbound customer calls
Customer Service Agent
Phone Company
Santo-Domingo, Distrito Nacional
10.2021 - 01.2022
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Entered customer information into customized computer system and organize client records.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Educated customers on company systems, form completion and access to services.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved over thousand customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management
- Facilitated communications through management of inbound and outbound customer calls
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Entered customer interaction details in sales system to track requests, document problems and record solutions offered
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
Education
Massage Therapist -
Nasma
Santo-Domingo02.2021
High School Diploma -
Desilien
Haiti07.2013
Skills
- Documentation and reporting
- Complaint resolution
- Report preparation
- Sales expertise
- Empathetic and genuine
- Creative problem solving
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Customer Service Agent
Phone Company
10.2021 - 01.2022
Customer Service Agent
Ekotek
05.2016 - 06.2022
Massage Therapist -
Nasma
High School Diploma -
Desilien
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