Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Amy M. Oppenheim

Williamstown,NJ

Summary

Customer service professional, bringing valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Customer Service Representative

Teleperformance
09.2016 - 08.2021
  • Manage inbound customer inquiries related to billing, account updates, and product assistance across multiple platforms.
  • Maintain a 95%+ customer satisfaction rate through clear communication and timely resolution of issues.
  • Work in a fast-paced environment while meeting or exceeding key performance indicators, including average handle time and quality assurance scores.
  • Provide feedback to supervisors on recurring issues, helping improve internal documentation and training.

Customer Service Representative

Concentrix
09.2021 - 12.2023
  • Delivered personalized customer support for a major U.S telecom client, handing technical and account related issues.
  • Resolved +80 customer cases per day with professionalism, maintaining high first-contact resolution rates.
  • Assisted in developing a knowledge-sharing process within the team, increasing efficiency and response accuracy
  • Recognized monthly for top performance in customer satisfaction and service accuracy

Interpreter & Translator

Homeland Language Services
01.2024 - 07.2025
  • Provided real-time over the phone interpretation services for medica, legal and customer service calls between Spanish and English-speaking clients.
  • Translated documents and supported communication between clients and US institutions, ensuring linguistic and cultural accuracy
  • Maintained confidentiality and adhered to strict code of ethics while handling sensitive information.
  • Contributed to improved client understanding and service delivery across various sectors, including healthcare and public services.

Education

High School Diploma -

WILLIAMSTOWN HIGH SCHOOL
Williamstown, NJ 08094
06-2003

Skills

  • Fluent bilingualism
  • Client support
  • Professional ethics
  • Client confidentiality
  • Terminology management
  • Note-taking techniques
  • Adaptability
  • Conflict Resolution

Languages

English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)

Timeline

Interpreter & Translator

Homeland Language Services
01.2024 - 07.2025

Customer Service Representative

Concentrix
09.2021 - 12.2023

Customer Service Representative

Teleperformance
09.2016 - 08.2021

High School Diploma -

WILLIAMSTOWN HIGH SCHOOL

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Amy M. Oppenheim