Amber Snader
North Olmsted,OH
Summary
Highly-organized Senior Account Executive prepared to take the next step with a new team. Bringing 21 years in the financial industry with outside sales experience and a proven track record of exceeding sales & customer service expectations. Known for receiving consistent recognition as a top performer in the merchant/banking industry. Detail-oriented and industrious with exceptional time management skills. Proven history of handling customer complaints with kindness and professionalism while closing sales and sourcing potential leads. Installing and training new clients on merchant technology to ensure a smooth transition and overall experience from start to finish.
Overview
20
20
years of professional experience
Work History
Merchant Sales Advisor
Key Bank
11.2021 - Current
- Installation and training for new clients on merchant technology including, Point Of Sale, Ecommerce, Virtual Terminal & Mobile Options, etc.
- Develop and delivered engaging sales presentations to convey product benefits
- Listen to customer details and offered matching solutions to meet wide range of requirements
- Achieve monthly sales goals by promoting product benefits and enrolling new clients
- Manage bank territory partnership covering 25 branches
- Meet with existing customers and prospects to discuss business needs and recommend optimal solutions
- Document customer interactions using Salesforce to capture data in processing system
- Reach out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Account Executive
World Pay
01.2015 - 06.2021
- Consulted with clients on business issues and develop innovative proposals
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Managed a bank territory partnership covering 15 branches
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Documented sales, customer interactions and concerns, and generated update reports for senior management
- Obtained pricing deals, analyzing merchant statements, negotiating contracts and solidifying beneficial agreements
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities
- Drove new business development through qualifying leads, building relationships and strategic sales
- Met and exceeded service level goals by identifying and achieving standards and expectations.
Business Consultant
First Data Merchant Solutions
04.2014 - 01.2015
- Asked appropriate questions to identify prospects' needs and pinpoint solutions that would be best fit
- Articulated and demonstrated product concepts and offerings to clients easily understandable terms
- Documented sales, customer interactions and concerns, and generated update reports for senior management
- Consulted with clients on business issues and developed innovative, high-impact proposals
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads
- Effectively communicated with clients using well-developed interpersonal skills, which helped to improve relationships and rapport
- Presented key decision-makers with new and updated account strategies
- Contacted customers as soon as issues arose to immediately find resolutions before problems escalated.
Assistant Manager
Citizens Bank
11.2003 - 04.2014
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences
- Managed six-eight employees successfully in fast-paced environment through proactive communication and positive feedback
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies
- Exceeded sales goals and accomplished business objectives by inspiring staff
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies
- Trained team members in successful strategies for meeting operational and sales targets
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Achieved recognition from senior management for contribution to branch success, including managing sales, employees and operations to foster optimal performance.
Education
High School Diploma -
Chemeketa Community College
01.1998
Skills
- Installation & Training on new merchant technology including Point of Sale, Ecommerce, Virtual Terminal, Mobile, etc
- Sales Force Training & Development
- Teamwork/Collaboration
- Account Management
- Sales & Marketing Strategies
- Business Development
- Strategic Partnerships
- Merchant Services Pricing
- Analyzation of Merchant Statements
- Lead generation
- Strategic Selling
- Contract negotiation
- Customer presentations
- Knowledgeable in Microsoft Applications - Word, Excel, PowerPoint, Outlook, Windows Applications
Additional Qualifications
- Notary Public for the State of Ohio, 2004 – Current
- NMLS Licensed and Registered, 2011
Timeline
Merchant Sales Advisor
Key Bank
11.2021 - Current
Account Executive
World Pay
01.2015 - 06.2021
Business Consultant
First Data Merchant Solutions
04.2014 - 01.2015
Assistant Manager
Citizens Bank
11.2003 - 04.2014
High School Diploma -
Chemeketa Community College
Similar Profiles
KHANTHALY NGUYENKHANTHALY NGUYEN
Property Tax Specialist at KEY BANKProperty Tax Specialist at KEY BANK
Mara OliverasMara Oliveras
Relationship Banker at Key BankRelationship Banker at Key Bank
Jennifer BorelloJennifer Borello
Bank Manager at Key BankBank Manager at Key Bank