AMBER HICKMAN
DECATUR ,GA
Summary
Hardworking Warehouse Associate with excellent materials handling, storage management and shipment preparation skills. Experienced in picking orders, assembling pallets and preparing containers. Delivers accurate inventory counts and maintains detailed warehouse records. Dependable Warehouse professional with excellent time management, equipment operation and teamwork abilities. Knowledgeable about OSHA requirements and general safety practices. Driven to improve efficiency and quality by adhering to company procedures. Reliable worker with strong background facilitating workflow in all kinds of facilities. Delivers accurate inventory control and proficient operation of standard warehouse equipment. Offering exceptional skills. Strong, efficient and highly-organized Stock Control Specialist that blends superior customer service and strong operational acumen to achieve challenging objectives. Proficient. Work collaboratively with teams in safe, timely and effective relocation of products. Reliable Order Filler with career longevity. Committed team player willing to take on various responsibilities and promote efficiency and accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Cashier/server/associate FOH Manager
Golden Corral Buffet and Grill
STOCKBRIDGE GA
05.2001 - Current
- Started as a cashier at the age of 16, then became a server at 18yrs old and at the age of 30 I became an assistant manager duties then worked my way up to back of house kitchen manager before Covid-19 and they closed down.
- Operated cash register, collected payments and provided accurate change.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Trained new team members on cash register operation, stock procedures and customer service.
- Resolved customer complaints effectively, fostering positive shopping experiences.
- Monitored inventory levels, restocking items as needed to optimize sales.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns
- Handled payroll ; new hire paperwork; scheduling for all departments
General Warehouse Worker
Dollar General Fresh Distribution Center
Atlanta, GA
04.2021 - 09.2021
- Pulled merchandise to fulfill orders to specification.
- Assembled customer orders from stock and placed orders on pallets for shipping department.
- Reported damaged products or safety hazards to immediate supervisor.
- Picked products by matching numbers and product descriptions using voice audio headset.
- Prepared inventory for shipment by attaching tags and labels.
- Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
- Fulfilled orders quickly to accomplish challenging daily objectives.
- Managed warehouse system updates to increase productivity and reduce errors.
- Used pallet jacks to move items to and from warehouse locations.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Generated shipping documents, including packing lists and invoices.
- Moved large and bulky items manually or with equipment such as pallet jacks or forklifts.
- Investigated and resolved variances with inventory records.
- Performed cycle counts on daily basis to immediately spot errors and apply remedies.
- Managed weekly inventory and supply tracking, noting items requiring reorder.
- Organized and processed damaged goods according to vendor and manufacturer procedures.
Shipping and receiving clerk
North Bay Distribution Center
McDonough, GA
02.2021 - 03.2021
- Checking in trucks/shipments, assigning work out to cherry picker (lift drivers) Receiving QU.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Shipping and Receiving Clerk
Partner Personnel
Stockbridge, GA
09.2020 - 02.2021
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Maintained inventory of shipping materials and supplies.
- Maintained work areas in organized, safe and clean manner.
- Unloaded and received incoming shipments, inspected packages for damage and routed packages to next destination according to documentation.
- Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
Receiving and shipping clerk, Returns Clerk
Neovia Logistics
Union City, GA
09.2020 - 12.2020
- Shipping and receiving department, scanning in home appliances and keeping up with material inventory for the rebox of the returns in receiving of Samsung home appliances.
Education
High School Diploma -
Morrow High School
Morrow, GA05-2003
Skills
- Motivated Team Player
- Customer Relationships
- Productivity and Time Management
- Reliable and Responsible
- Cleaning and Sanitizing
- Cash Register Operations
- Merchandising and Display
- Product Tagging and Categorization
- Product Packaging
- Order Fulfillment
- Data Entry
- Merchandise Retrieval and Distribution
- Microsoft Office
- Warehouse Coordination and Support
- Customer Service
- Shelving and Storage
- Quality and Defect Control
- Data Entry and Database Skills
- Stocking and Replenishing
- Safety Procedures
- Friendly and Enthusiastic
Certification
ServSAfe Certificate
Languages
English
Timeline
General Warehouse Worker
Dollar General Fresh Distribution Center
04.2021 - 09.2021
Shipping and receiving clerk
North Bay Distribution Center
02.2021 - 03.2021
Shipping and Receiving Clerk
Partner Personnel
09.2020 - 02.2021
Receiving and shipping clerk, Returns Clerk
Neovia Logistics
09.2020 - 12.2020
Cashier/server/associate FOH Manager
Golden Corral Buffet and Grill
05.2001 - Current
High School Diploma -
Morrow High School