Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ambar Colon

Santo Domingo,32

Overview

3
3
years of professional experience

Work History

concentrix
Santo Domingo, Santo Domingo
05.2024 - 07.2024
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Provided excellent customer service to resolve customer complaints in a timely manner.

General Supervisor of Operations

KLEAN-X RD
Santo Domingo
01.2021 - 05.2022
  • Investigated complaints from customers about quality control issues or service delays.
  • Resolved conflicts between employees by providing guidance on policy interpretation or disciplinary action as needed.
  • Scheduled shifts for staff members according to workload demands.

Customer Service Representative

CONTINUUM
Santo Domingo
08.2019 - 2020
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Developed positive relationships with customers through friendly interactions.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.

Education

ENGLISH IMMERSION PROGRAM

UNPHU
1/2, Av. John F. Kennedy 7, Santo Domingo 10203
07-2013

High School Diploma -

Logistics Technician
Prados De San Luis,

Skills

  • Data Entry
  • Appointment Scheduling
  • Call Management
  • Inbound and Outbound Calling
  • Scheduling
  • Problem-solving abilities
  • Technical Support
  • Materials Transport
  • Senior leadership support
  • Paperwork Processing
  • Complaint Handling
  • Administrative Support

Languages

Spanish
First Language
English
Intermediate (B1)
B1

Timeline

concentrix
05.2024 - 07.2024

General Supervisor of Operations

KLEAN-X RD
01.2021 - 05.2022

Customer Service Representative

CONTINUUM
08.2019 - 2020

ENGLISH IMMERSION PROGRAM

UNPHU

High School Diploma -

Logistics Technician

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Ambar Colon