Ambar Colon
Santo Domingo,32
Overview
3
3
years of professional experience
Work History
concentrix
Santo Domingo, Santo Domingo
2024.05 - 2024.07
- Answered customer inquiries via phone, email, and chat.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
General Supervisor of Operations
KLEAN-X RD
Santo Domingo
2021.01 - 2022.05
- Investigated complaints from customers about quality control issues or service delays.
- Resolved conflicts between employees by providing guidance on policy interpretation or disciplinary action as needed.
- Scheduled shifts for staff members according to workload demands.
Customer Service Representative
CONTINUUM
Santo Domingo
2019.08 - 2020
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed positive relationships with customers through friendly interactions.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Education
ENGLISH IMMERSION PROGRAM
UNPHU
1/2, Av. John F. Kennedy 7, Santo Domingo 102032013-07
High School Diploma -
Logistics Technician
Prados De San Luis, Skills
- Data Entry
- Appointment Scheduling
- Call Management
- Inbound and Outbound Calling
- Scheduling
- Problem-solving abilities
- Technical Support
- Materials Transport
- Senior leadership support
- Paperwork Processing
- Complaint Handling
- Administrative Support
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Timeline
concentrix
2024.05 - 2024.07
General Supervisor of Operations
KLEAN-X RD
2021.01 - 2022.05
Customer Service Representative
CONTINUUM
2019.08 - 2020
ENGLISH IMMERSION PROGRAM
UNPHU
High School Diploma -
Logistics Technician