Summary
Overview
Work History
Education
Skills
Timeline
Generic

Amanda Payen

Tourist Agent
Fort Pierce,United States +1

Summary

Hardworking Deli Clerk with 3 years of experience in retail support and service. Top-notch issue resolution and customer engagement talents. Works quickly in fast-paced environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in tourist industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
4
4
Languages

Work History

Deli Customer Service Clerk

publix
port saint lucie, United States +1
03.2019 - 07.2022
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Made food according to standard recipes with requested changes for customer satisfaction.

Receptionist Manager

visa lodge hotel
port au prince haiti, port au prince
01.2015 - 12.2017
  • Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Education

Associate - Accommodation And Hotel Maintenance

Ecole Hoteliere D'Haiti
Port Au Prince
01.2013 - 11.2015

Incomplete - Business Administration

Institut Des Hautes Etudes Commerciales Et Economi
Port Au Prince
01.2015 - 07.2017

Course Certificate - Hospitality And Tourism Management

Florida Atlantic University
Miami Florida
04.2020 - 04.2020

Course Certify - Covid 19 Contact Tracing

Johns Hopkins University
Online
04.2021 - 04.2022

Skills

    Ordering procedures

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Timeline

Course Certify - Covid 19 Contact Tracing

Johns Hopkins University
04.2021 - 04.2022

Course Certificate - Hospitality And Tourism Management

Florida Atlantic University
04.2020 - 04.2020

Deli Customer Service Clerk

publix
03.2019 - 07.2022

Receptionist Manager

visa lodge hotel
01.2015 - 12.2017

Incomplete - Business Administration

Institut Des Hautes Etudes Commerciales Et Economi
01.2015 - 07.2017

Associate - Accommodation And Hotel Maintenance

Ecole Hoteliere D'Haiti
01.2013 - 11.2015
Amanda PayenTourist Agent