Amadilia Sempie Garcia
Veron,punta Cana,La Altagracia
Summary
Highly communicative professional with more than 4 years of expertise as Concierge for high-end hotel chains. Team player provides exceptional guest service. Background in industry positions at luxury resorts where client satisfaction is of utmost importance.
Overview
6
6
years of professional experience
Work History
Guest Service Attendant
Hotel Bahía Príncipe Bávaro
12.2022 - Current
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Handled customer complaints to satisfy and retain guests.
- Assisted guests with variety of services and local attraction information.
Communications Intern & Translator
Insdustria San Miguel Haití
04.2022 - 12.2022
- Developed campaigns to increase public awareness of company and engage customers.
- Proofread and edited materials prepared by all staff to check and correct spelling, grammar, and style.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Supported public relations managers with writing, researching and preparation of materials
- Managed media relations for organizations to produce successful results.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Prepared or edited organizational publications such as employee newsletters or stockholder reports for internal or external audiences.
Spa Receptionist
Impressive Ressort &spa
10.2018 - 06.2021
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Listened closely to customer complaints and responded appropriately to issues.
Education
Certificate - Advanced Communication, Active Listening, Empathy
Udemy
OnlineCertificate - Communication & Leadership Skills
Udemy
OnlineCertificate - Communication Coorporative
Edutec.do
Santiago De Los CaballerosCertificate - Hotel Management Hospitality& Service
Udemy
OnlineSkills
- P>Guest experiences
- P>Marketing
- P>Scheduling
- P> seller
- P> Graphic Designer
- P>Makeup Artist
Languages
French
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Guest Service Attendant
Hotel Bahía Príncipe Bávaro
12.2022 - Current
Communications Intern & Translator
Insdustria San Miguel Haití
04.2022 - 12.2022
Spa Receptionist
Impressive Ressort &spa
10.2018 - 06.2021
Certificate - Advanced Communication, Active Listening, Empathy
Udemy
Certificate - Communication & Leadership Skills
Udemy
Certificate - Communication Coorporative
Edutec.do
Certificate - Hotel Management Hospitality& Service
Udemy
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