Summary
Overview
Work History
Education
Skills
References
Education
Timeline

ALSINGER PEREZ CISNERO

Santo Domingo,01

Summary

To obtain a challenging and rewarding position in field where I can apply my qualities to contribute to the success of company while further developing my professional expertise and achieving personal growth Resourceful professional in compensation and benefits management excels at streamlining operations to enhance productivity and efficiency. Skilled in salary benchmarking, benefits administration, and job analysis, with adeptness in navigating complex compensation structures. Strong analytical skills, problem-solving abilities, and communication prowess enable success in collaborative environments, ensuring alignment of compensation strategies with organizational goals.

Overview

10
10
years of professional experience

Work History

Workforce Real Time Analyst

Neargen Solutions (PBSC Center) Dom. Rep. Herrera
Santo Domingo, DN
11.2023 - 05.2024
  • Monitored call volume trends and provided recommendations to optimize staffing levels.
  • Conducted real-time analysis to identify and resolve operational issues impacting service levels.
  • Collaborated with contact center managers to implement real-time adjustments for improved efficiency Advanced level Microsoft Excel skills, also Word and Email.
  • Experience with IEX, CMS, Avaya, Symposium, Blue
  • Queue Management - Balance
  • KPI reports or knowledge (AHT, ART, Concurrency, Occupancy, SLA's)
  • Email Communications.
  • AHT - Average Handle Time
  • ART - Average Response Time
  • Concurrency - Average of contacts handled at a time
  • Occupancy - % of occupied time.
  • SLA - Service Level Agreements KPI
  • KPI - Key Performance Indicator
  • Approval of offline activities based on queue conditions

Community Manager

Capital Auto Import
05.2019 - 06.2021
  • Take and edit photos
  • Ensure information is accurate and valid by uploading photos of the cars to shopping internet websites
  • Make campaigns to ensure car sales

Sales Assistant

Instituto Azucarero Dominicano
01.2014 - 01.2017
  • Help colleagues and set up the office in a way that streamlines processes
  • Sort materials at the storage
  • Ensure information is accurate and valid by creating and updating purchasing records
  • Plan and schedule purchasing expendable material

Education

Basic Education -

CEDI
11-2013

GED -

Catholic University

Skills

  • Basic computer literacy skills
  • Organizational skills
  • Strategic planning and scheduling skills
  • Time-management skills
  • Verbal and written communication skills
  • Basic Office
  • Real time analysis
  • Queue management
  • KPI reporting
  • Microsoft Excel
  • Effective communication
  • Interpersonal skills

References

Ricardo Rodriguez, Sales Manager, 829-920-4815

Education

true,other

Timeline

Workforce Real Time Analyst - Neargen Solutions (PBSC Center) Dom. Rep. Herrera
11.2023 - 05.2024
Community Manager - Capital Auto Import
05.2019 - 06.2021
Sales Assistant - Instituto Azucarero Dominicano
01.2014 - 01.2017
CEDI - Basic Education,
Catholic University - GED,

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ALSINGER PEREZ CISNERO