Summary
Overview
Work History
Education
Skills
Political Debate
Languages
Timeline
CustomerServiceRepresentative

Alonzo Nolasco

Deerfield Beach

Summary

Proven customer service specialist, adept in active listening and problem-solving, significantly enhanced customer loyalty at Lowes Hardware. Excelled in high-stress conflict resolution and efficient data entry, leading to improved customer engagement and satisfaction. Demonstrated exceptional time management, supporting team members to streamline operations and exceed service expectations.

Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Ready to use and develop communication and problem-solving skills in [Desired Position] role.

Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Lowes Hardware
01.2023 - 12.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Front Service Clerk

Publix Supermarkets Store
12.2020 - 11.2021
  • Enhanced customer satisfaction by providing efficient and friendly front-end services.
  • Assisted customers with locating desired products within the store, enhancing their overall shopping experience.
  • Exceeded customer expectations with attentive service while managing multiple tasks simultaneously during busy periods.
  • Supported team members during peak hours, ensuring smooth and timely customer service operations.
  • Increased efficiency through effective bagging techniques while minimizing waste from damaged items.

Education

Cyber Security Certificate -

Comp TIA Information Technology
Downers Grove, Illinois
06-2025

High School Diploma -

Somerset Key Academy Charter School
Deerfield Beach
05-2022

Skills

  • Customer service
  • Customer engagement
  • Active listening
  • Time management

Political Debate

I like to research the current political trends and positions from different ideas and tendencies to form opinions about what is going on in the world and the United States

Languages

Spanish
Native language
English
Proficient
C2

Timeline

Customer Service Representative

Lowes Hardware
01.2023 - 12.2023

Front Service Clerk

Publix Supermarkets Store
12.2020 - 11.2021

Cyber Security Certificate -

Comp TIA Information Technology

High School Diploma -

Somerset Key Academy Charter School
Alonzo Nolasco