Alison Sanchez

Customer Service Representative

Abreu

Summary

A diligent and enthusiastic client service specialist with 5 years, experience in telecommunications and customer facing support roles. With a friendly and approachable persona, my passion is to assist people in their needs as well as learning on the process.

Overview

years of professional experience

Languages

Work History

Member Services Representative

Playa Grande Golf & Ocean Club

04.2021 - Current

Promptly responded to inquiries and requests from prospective customers.
Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Customer Service & Tech Support Agent

Alorica

01.2021 - 03.2021

Established positive flow of communication with customers by answering phone calls.
Providing support to clients over the phone with purchase of the company's product and guiding them with troubleshooting procedures.

Executive Assistance

Nautilus Residential

11.2020 - 01.2021

Supported executive staff by coordinating meetings, managing schedules, and handling confidential information with discretion.

Concierge Services / Reception

Grand Bahia Principe San Juan

05.2019 - 09.2019

Upheld hotel policies and procedures by providing high level of customer service.
Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Managed check-in and check-out procedures for guests.

Customer Service & Technical Support

Alorica

08.2013 - 01.2014

Responded to customer inquiries and provided technical assistance over phone.
Diagnosed and troubleshot hardware, software and network issues.

Customer Service & Technical Support

Stream Global Services

11.2012 - 08.2013

Responded to customer inquiries and provided technical assistance over phone.
Diagnosed and troubleshot hardware, software and network issues.