Alicia De Luna De Dios
Santo Domingo,01
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
20
20
years of professional experience
Work History
Quality Analyst
Newtech Global- Guardian Protection Products
Santo Domingo , DR
08.2023 - Current
- Do call reviews
- Provide feedback to agents
- Score calls according to the project requirements.
- Participating in callibration sections
- Analyzed customer complaints regarding product issues and provided solutions as needed.
Telephone Operator
Teleperformance DR
Santo Domingo, DR
09.2022 - 07.2023
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Utilized computer software to record caller's inquiries and complaints.
- Arming and disarming alarm system for ADT USA ADT company.
Dilu Jewelry Store
Empreneurship
Santo Domingo , DR
07.2013 - 02.2021
- Developed and implemented inventory management system to ensure accurate tracking of jewelry store merchandise.
- Developed strategies to enhance loyalty and promote recurring purchases from current customers
- Developed efficient ordering practices
- Restore functionality of watches
- Performed thorough maintenance on jewelry pieces
- Assisting clients
Store Manager
Soler’s Jewelry Store
Santo Domingo , DR
11.2008 - 06.2011
- Handled daily opening and closing procedures
- Kept track of jewelry stock levels.
- Authorized price reductions.
- Coordinated tasks to improve team efficiency.
Ride Operator
Keansburg Amusements Park
Keansburg , NJ
05.2007 - 09.2007
- Ensured safety of guests by enforcing ride and park policies.
- Assisted with loading, unloading, and securing passengers on rides.
- Maintained cleanliness of rides and surrounding area.
Slides Dispatcher
Runaway Rapids Water Park
Keansburg , NJ
05.2006 - 09.2006
- Verified kids height to go on the slides.
- Send kid one at the time.
- Ensured children's safe arrival at the pool before releasing others on slides
Cashier
Thunder Falls Family Water Park
Mackinaw , MI
05.2005 - 09.2005
- Take orders accuratly.
- Receive payments with cash, debit or credit card.
- Give orders purchased to customers.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Balanced daily transactions on a computerized point-of-sale system.
- Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Followed company security procedures for handling large sums of money.
Education
English - Languages
Dominico Americano
Santo Domingo, Dominican Republic 07-2023
Associate of Arts - Jewelry Repair
Ashwoth College
United States 05-2012
Associate of Arts - Jewelry Repair
Cenadarte
Santo Domingo Dominican Republic 02-2012
Bachelor Degree in Marketing - Marketing
Universidad Acción Pro Educación Y Cultura UNAPEC
Santo Domingo, Dominican Republic09-2007
High School Diploma -
Colegio Elvira De Mendoza
Santo Domingo, Dominican Republic 09-2002
English Course - Languages
Fabios’s Studies Center
Santo Domingo, Dominican Republic 11-1998
Skills
- Customer service
- Team work
- Quality
- Bilingual
- Troubleshooting
- Supervisor roll
Timeline
Quality Analyst
Newtech Global- Guardian Protection Products
08.2023 - Current
Telephone Operator
Teleperformance DR
09.2022 - 07.2023
Dilu Jewelry Store
Empreneurship
07.2013 - 02.2021
Store Manager
Soler’s Jewelry Store
11.2008 - 06.2011
Ride Operator
Keansburg Amusements Park
05.2007 - 09.2007
Slides Dispatcher
Runaway Rapids Water Park
05.2006 - 09.2006
Cashier
Thunder Falls Family Water Park
05.2005 - 09.2005
English - Languages
Dominico Americano
Associate of Arts - Jewelry Repair
Ashwoth College
Associate of Arts - Jewelry Repair
Cenadarte
Bachelor Degree in Marketing - Marketing
Universidad Acción Pro Educación Y Cultura UNAPEC
High School Diploma -
Colegio Elvira De Mendoza
English Course - Languages
Fabios’s Studies Center
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