Summary
Overview
Work History
Education
Skills
Timeline
Languages
Generic
Alexis Juan Mejia Custodio

Alexis Juan Mejia Custodio

Customer Service Representative.
Santo Domingo

Summary

Dedicated and reliable professional with a strong focus on job performance and exceptional attendance records. Seeking a challenging position to leverage commitment to excellence and punctuality in contributing to the organization\'s success. Eager to utilize skills and work ethic for personal and professional growth while making a significant impact on team and company objectives. As a top-performing Senior Process Associate, offering excellent skills in data analysis and team oversight. Pursuing a similar position where a well-qualified individual with an understanding of accounting processes and procedures is highly sought. Experience in optimizing administrative and operational processes, with proven ability to manage multiple projects and prioritize tasks to meet deadlines.

Overview

3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Senior Process Associate

ThoughtFocus
01.2024 - Current
  • Met month-end reporting objectives and deadlines.
  • Identified modifications to processes and procedures that would promote better efficiency.
  • Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
  • Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
  • Collaborated with cross-functional teams to improve overall process performance and client satisfaction.
  • Identified and resolved process issues to drive optimal workflow and business growth.

Sales Representative

Advensus
10.2023 - 11.2024
  • Expanded customer base through cold calling, networking, and relationship building.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.

Banking Customer Service Representative

Teleperformance La Hispaniola
09.2022 - 06.2023
  • Provided exceptional customer service, addressing inquiries, resolving issues, and offering accurate information on banking products and policies
  • Streamlined account opening processes for new clients, resulting in a more efficient and user-friendly experience.
  • Assisted customers in navigating online banking platforms, improving their overall digital banking experience.
  • Processed transactions, opened accounts, and suggested personalized solutions to meet customer needs
  • Resolved complaints promptly, maintaining high customer satisfaction
  • Collaborated with team members to achieve departmental goals and ensure compliance with regulations
  • Received commendations for outstanding service and achieved performance targets consistently

Education

Electrical, Electronics And Communications Engineering

Instituto Politecnico Colombina Canario
Santo Domingo Este, Dominican Republic
05.2016 - 01.2020

Skills

Informatics

Timeline

Senior Process Associate

ThoughtFocus
01.2024 - Current

Sales Representative

Advensus
10.2023 - 11.2024

Banking Customer Service Representative

Teleperformance La Hispaniola
09.2022 - 06.2023

Electrical, Electronics And Communications Engineering

Instituto Politecnico Colombina Canario
05.2016 - 01.2020

Languages

Spanish
English
Alexis Juan Mejia CustodioCustomer Service Representative.