ALEXIS TAYLOR-SMITH
Dallas
Summary
Compassionate and driven healthcare professional with a strong desire to contribute to the success of a healthcare organization. Seeking an entry-level position to utilize exceptional communication and organizational skills, as well as a passion for patient care. With strong interpersonal skills, organizational abilities, and a genuine eagerness to learn, dedicated to providing quality patient care and making a positive impact in the healthcare field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Attendant
Spirit Airlines Inc.
08.2023 - Current
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
- Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
- Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Mortgage SPOC/Customer Service
First United Bank & Trust
03.2021 - 08.2023
- Investigated and resolved customer inquiries and complaints quickly by conducting research, listening carefully and taking appropriate action.
- Educated customers about billing, payment processing and support policies and procedures.
- Cross-trained and provided back up for customer service managers.
- Increased efficiency and team productivity by promoting operational best practices.
NATIONAL EXECUTION COORDINATOR
MASTER TECHNOLOGY GROUP
03.2019 - 03.2020
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
CLAIMS ADJUSTER
TOTAL LOSS, STATE FARM
05.2017 - 08.2018
- Key duties consisted of negotiation, processing claims, communicating with policyholders and involved parties, following processes and procedures to close claim out
- Managed and investigated motor vehicle accidents to come up with resolution for vehicle damage claims.
- Negotiated settlement agreements to resolve disputes.
- Collected information from customers to complete claims and legal files.
CUSTOMER SERVICE REPRESENTATIVE
U.S. Cellular
07.2015 - 08.2017
- Identified customer needs and seize opportunity to upsell products
- Provided technical and billing support, while providing resolutions to escalated concerns.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Some College (No Degree) - Nursing And Psychology
Milwaukee Area Technical College
Milwaukee, WIHIGH SCHOOL DIPLOMA -
JAMES MADISON HIGH SCHOOL
Milwaukee, WI2011
Skills
- Strong Work Ethic
- Problem solving
- Decision making in fast paced environments
- Strong organizational skills and Leadership Competency
- Ability to handle multiple projects simultaneously with a high degree of accuracy
- Strong written, verbal, and interpersonal skills
- Time Management
- Attention to Detail
- Client documentation
- Heartsaver First Aid CPR AED (First Aid CPR AED)
- Patient-focused care
- Empathy and Compassionate Care
- Professionalism and Ethics
- Continuous learning mindset
- Collaboration and Teamwork
- Adaptability and Flexibility
- Documentation And Reporting
- Initiative and Proactivity
- Safety protocols expertise
Certification
- First Aid/CPR Certified child/adult
- AED
Timeline
Flight Attendant
Spirit Airlines Inc.
08.2023 - Current
Mortgage SPOC/Customer Service
First United Bank & Trust
03.2021 - 08.2023
NATIONAL EXECUTION COORDINATOR
MASTER TECHNOLOGY GROUP
03.2019 - 03.2020
CLAIMS ADJUSTER
TOTAL LOSS, STATE FARM
05.2017 - 08.2018
CUSTOMER SERVICE REPRESENTATIVE
U.S. Cellular
07.2015 - 08.2017
Some College (No Degree) - Nursing And Psychology
Milwaukee Area Technical College
HIGH SCHOOL DIPLOMA -
JAMES MADISON HIGH SCHOOL
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