Alexis Jaquez R.

• Oversee all aspects of the hotel operations including training, scheduling, daily duties, etc.
• Tour the operating departments daily, making adjustments as needed via department heads.
• Conduct weekly staff meetings, including weekly training sessions presented by managers and self, using the steps to effective training according to Hotel standards, and the review of previous and future sales and operations efforts.
• Assist in creating a positive team-oriented environment which focuses on the guest, through employee development and motivation.
• Inspect rooms regularly (weekly at a minimum) with Rooms Operations Managers.
• Ensure the cleanliness and maintenance of the physical property through inspections and preventive maintenance programs with department managers.

• Ensure that the minimum operating standards are adhered to in order to achieve the level of service established in the Departmental Operations SOP's.
• Conduct daily operations briefing with the operations Managers, Assistant Managers or Team Leaders.
• Ensure that all employees provide a friendly, courteous and professional service at all times.
• Perform Manager on Duty (MOD) responsibilities when scheduled.

• Organized promotional events and interacted with community to increase sales volume
• Developed and executed sales presentations as well as both internal and external product training workshops
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
• Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results
• Managed revenue models, process flows, operations support and customer engagement strategies
• Created and implemented new business opportunities by utilizing strategic networking strategies
• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals
• Directed work of efficient administrative team maintaining accurate sales, inventory and order documentation
• Engaged in product training, demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues

• Communicated best practices among on-site and external personnel to align efforts and goals
• Conducted forecasting to determine possible changes and issues for supply chain business
• Increased operational efficiency by developing improved filing systems for confidential client records and reports

Several positions were executed in this hotel, I started as:

- Front Desk Clerk, after one year was promoted to:

- Reservations Manager, later to:

- Housekeeping Manager, and finally to:

- Group & Sales Manager

• Consulted with central reservations to discuss new rate plans and promotions.
• Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
• Spoke with local travel agents to arrange discounted hotel offers to improve booking levels.
• Utilized LIBICA to input all key data into hotel's database system.