Alexandra Silvestre Garcia
San Pedro De Macoris ,San Pedro De Macoris
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
7
7
years of professional experience
Work History
Concierge
brennas Restaurant
05.2022 - 05.2023
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
Analista
synergies Corp
04.2019 - 04.2022
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
Hostess
nickelodeon Resort Punta Cana
04.2016 - 06.2016
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
High School Diploma -
Ingles Por Inmersión
San Pedro De Macoris 01.2013
M.D. - Hospital Administration
Universidad Central Del Este
San Pedro De Macoris 08.2011
High School Diploma -
Gaston Fernando Deligne
San Pedro De Macoris 08.2011
Skills
- VIP Services
- Office Streamlining
- Interpretation and Translation Services
- Dining Reservations
Accomplishments
- Worked closely with management and carpenters to create an office space that was brighter and helped to improve overall productivity for front desk personnel.
- Acquainted hotel guests with resort amenities at check-in which resulted in a [Number]% decrease in front desk calls.
Additional Information
im a very friendly person who love being around people.
Languages
Spanish
Native language
spa
Proficient
C2
English
Advanced
C1
Portuguese
Elementary
A2
Timeline
Concierge
brennas Restaurant
05.2022 - 05.2023
Analista
synergies Corp
04.2019 - 04.2022
Hostess
nickelodeon Resort Punta Cana
04.2016 - 06.2016
High School Diploma -
Ingles Por Inmersión
M.D. - Hospital Administration
Universidad Central Del Este
High School Diploma -
Gaston Fernando Deligne
Similar Profiles
TEZDZHAN TURGAY SYULEYMANTEZDZHAN TURGAY SYULEYMAN
Depot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANTDepot Supervisor at TURHAN RESTAURANT-SILVATOWN STEAKHOUSE RESTAURANT
Christopher Lill-WashingtonChristopher Lill-Washington
Social Media Coordinator at Wild Olive Restaurant & Lupara RestaurantSocial Media Coordinator at Wild Olive Restaurant & Lupara Restaurant
Denise ManningDenise Manning
Server Assistant at Epic Restaurant - AAA 4 Diamond RestaurantServer Assistant at Epic Restaurant - AAA 4 Diamond Restaurant