Alexandra Martinez
Bachelor's Degree In Accounting
Verón, Punta Cana
Summary
Show off my skills for the service and progress of your company, in order to promote competitiveness and good performance, having as an incentive the prestige and quality of the work built over time by the company, and with the firm desire to cultivate professional ethics to validate my performance.
Overview
11
11
years of professional experience
2
2
Certifications
2
2
Languages
Work History
Cluster Distribution Manager
Secrets Cap Cana Resorts & Spa
2020.02 - Current
- Provide leadership for management of third party systems, including managing the third-party relationship including partners extranets.
- Responsible for all existing and new partner connections for the properties.
- Use of Hyatt Inclusive Collection tools.
- Participate in all steps on partner connectivity of pilot properties: Project kick off call, mapping, testing and go-live steps.
- Ensure that rates, inventory and availability are uploaded correctly and update market conditions in a timely manner.
- Promptly maintain all contractual and promotional ARI changes in all Channel Manager systems to ensure all connected partners are in parity.
- Analyzes the Competitive set report and create strategies and alerts in case hotels have opportunities vs. competitors
- Maintains open communication with all OTA’s, only for Distribution purposes.
Assistant Sales Manager
Secrets Cap Cana Resorts & Spa
2018.11 - 2020.02
- Assisting in developing sales strategies and tactics to achieve organizational goal.
- Analyzing market trends and competitor activities to identify opportunities.
- Collaborate with the sales team to ensure excellent customer service.
- Generating and sending promotions to all partners.
- Conducting Site Inspections to travel agents and clients.
- Assisted sales team with completing customer transactions and managing issues.
- Analysis of promotional rates.
- Public Relations with agencies.
Assistant Reservation Manager
Secrets Cap Cana Resorts & Spa
2017.01 - 2018.11
- Managing and closing reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Entering reservations requested by non connected partners and reviewing the ones made through connectivity.
- Managing online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
- Working closely with front desk to achieve full occupancy of property.
- Answering incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Generating daily and weekly reports for internal use of sales department.
- Loading into reservations system the promotional rates applicable to each market.
Customer Service Agent
Paradisus Punta Cana Resorts
2012.12 - 2017.01
- Evaluating customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Entering customer interaction details in sales system to track requests, document problems, and record solutions offered.
- Helping large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responding to customer calls and emails to answer questions about products and services.
- Analyzing customer service trends to discover areas of opportunity and provide feedback to management.
Education
MBA - Master Business Administration
Universidad Europea Del Atlántico
Virtual Education 2001.05 -
Master in Strategic Management
Universidad Internacional Iberoamericana
Virtual Education 2001.05 -
Bachelor's Degree in Accounting
Centro Universitario Regional Del Este (CURE)
La Altagracia, Dominican Republic08.2014
Skills
Teamwork and collaboration
Willingness to learn
Oral and written communication
Adaptability
Initiative
Sales/Marketing Skills
Attention to Detail
Problem-Solving
Time management
Critical-thinking
Certification
Revenue Management Academy
Timeline
Cluster Distribution Manager
Secrets Cap Cana Resorts & Spa
2020.02 - Current
Assistant Sales Manager
Secrets Cap Cana Resorts & Spa
2018.11 - 2020.02
Assistant Reservation Manager
Secrets Cap Cana Resorts & Spa
2017.01 - 2018.11
Customer Service Agent
Paradisus Punta Cana Resorts
2012.12 - 2017.01
MBA - Master Business Administration
Universidad Europea Del Atlántico
2001.05 -
Master in Strategic Management
Universidad Internacional Iberoamericana
2001.05 -
Bachelor's Degree in Accounting
Centro Universitario Regional Del Este (CURE)