Alexander Rodriguez Ramos
Santiago De Los Caballeros,25
Summary
Dedicated front desk receptionist with strong customer service skills.
Committed to enhancing guest experiences through effective communication and problem-solving.
Detail-oriented professional with a solid foundation in customer service and team collaboration.
Proven ability to resolve guest issues and maintain organized front desk operations, contributing to overall client satisfaction and retention.
Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills.
Responsible professional willing to go extra mile to assist others with solving problems.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Hodelpa Gran Almirante Hotels
Santiago De Los Caballeros, Dominican Republic
02.2024 - Current
- Greeted and assisted guests, providing exceptional customer service at all times.
- Managed phone inquiries and directed calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meeting room bookings for guests and staff.
- Maintained organized front desk area, ensuring cleanliness and professionalism.
- Processed check-ins and check-outs smoothly, enhancing guest experience.
- Collaborated with housekeeping to communicate room status updates promptly.
- Handled guest complaints and resolved issues effectively with a positive attitude.
- Assisted in training new front desk staff on operational procedures and systems.
Sales Agent
Bottom Line Access
99 Wall St #712, New York, NY 10005, EE. UU. (Remote)
01.2021 - 12.2023
- Developed strong relationships with clients to enhance customer satisfaction and retention.
- Conducted market research to identify potential leads and expand client base.
- Utilized CRM software for tracking sales activities and managing client interactions.
- Collaborated with team members to strategize on improving sales techniques and tactics.
- Provided product knowledge and assistance to customers, ensuring informed purchasing decisions.
- Executed follow-up communications to nurture leads and convert inquiries into sales.
- Adapted quickly to new sales strategies, contributing effectively to team objectives and goals.
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
Education
High School Diploma -
Universidad Autonoma De Santo Domingo
Santiago De Los Caballeros01-2027
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Cash handling
- Problem-solving skills
- Team collaboration
- Verbal and written communication
- Complex Problem-solving
- Issue handling
- Confidentiality handling
- Skilled in [software]
Languages
English
Professional Working
Spanish
Native or Bilingual
Date of Birth
1976/10/25
Additional Information
Thanks for receiving my info. i am ready to start working, in case you allow me the opportunity, I will be more than committed to going the extra mile in the assigned tasks. I would greatly appreciate a job opportunity with you. Any additional information from me, please just let me know.
Best regards
Alexander Rodriguez R.
Timeline
Front Desk Receptionist
Hodelpa Gran Almirante Hotels
02.2024 - Current
Sales Agent
Bottom Line Access
01.2021 - 12.2023
High School Diploma -
Universidad Autonoma De Santo Domingo