Customer service and tech support agent
Concentrix Nicaragua
Alexander Gonzalez Gaitan
Work History
Customer and technical Service Representative
Sitel Nicaragua
Compliance and factory evaluation
Seratex Nicargua S.A.
Education
Primary studies
Maura Clarke school
01.1999
Industrial Enginneer -
Central America University (UCA)
01.2012
High school studies
Integral Education Center
01.2006
High school studies
Divino Salvador high school
01.2003
Websites
Personal Information
- Maura Clarke school (1ro a 6to grado), Divino Salvador high school (1st to 3rd year), Integral Education Center (4th to 5th year), Secondary school graduated, Central America University (UCA), Industrial Enginneer
- Nationality: Nicaraguan
Academic Background
- Firefighting to be applied in the textile industries (Seratex Nicaragua)
- Textile Seminar 'Right First Time' Walmart (Seratex Nicaragua)
- How to perform a FCCA for Walmart (seratex Nicaragua)
- Seminar textile testing procedures for Target (Intertek Nicaragua)
- Customer service and sales training (Sitel Nicaragua)
- Basic GSD procedures (Handsome Nicaragua)
- Basic Lean Manufacturing (Handsome Nicaragua)
- Occupational hygiene and safety (Mitrab Nicaragua)
- Computer skills (ILCOMP Nicaragua)
- Windows, Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft power point, Publisher, Atención al cliente, Introducción al hardware
Courses And Seminars
- The Willbes Dominicana (Dominican Republic), 2022, FKR (Factory Key Representative) and QA Manager, Cordinate the QA department, Work with Process Quality Auditor (PQA) on quality related, Monitor DAs’ and PSO activities and ability to solve issues with production effectively, follow up all the Corrective Action Plans (CAPs) and Product Safety Root Cause Analysis requested b customer and implement substantially and effectively, Focus on key style & high-risk style throughout production process
- The Willbes Haitian S.A. (Haïti), 2019-2020, Factory evaluator and QA manager for HBI Champion and Kohl´s, I used to get in charge of the technical evaluations on each factory, and as a QA manager I used to get and check the MRP´s, sample review for top sample and PR sample and PP- sample and perform the PP Meetings, fit and provide comments to the production floor, make and review pattern adjustment Check the pilot run, Dupro, OQL Reports, Quality Inspection reports and verify the quality on each factory from the company.
- S & H Global, Caracol Haïti, 2017-2018, Factory evaluator and QA assistant, I used to get in charge of the uditing and factory evalution with the clients such as : Target, Walmart, Old navy and Khol´s, furthermore I used to support Old Navy´s quality on each factories with PP- meetings, Pilot Run, fitting review, samples review.
Cellphone
829-290-3615
References
- Patricia Rivas Pérez, Associate Professor of Marketing Career, Central American University, 505-2269 0804, 505-8983 9731
- QA Auditor L&Fung Guatemala, Maynor Gil Galindo, + 509 4352-4606, Mynor777@gmail.com
- Ing. Manuel Dilone, QA/Social Compliance Regional Director | the Willbes & Co. Ltd. | D.R/Haiti, (809) 524-4411, ext 242, (809) 707-0518 | Haiti 509-3847-8648Cel.809-673-4112
Timeline
Customer service and tech support agent
Concentrix Nicaragua
Customer and technical Service Representative
Sitel Nicaragua
Compliance and factory evaluation
Seratex Nicargua S.A.
Primary studies
Maura Clarke school
Industrial Enginneer -
Central America University (UCA)
High school studies
Integral Education Center
High school studies
Divino Salvador high school