Summary
Overview
Work History
Education
Skills
Timeline
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Mirian Nataly Peguero Gonzalez

Mirian Nataly Peguero Gonzalez

Wayne

Summary

Dynamic customer service professional with a proven track record at Chipotle, excelling in customer engagement and conflict resolution. Skilled in multitasking and time management, I enhanced customer satisfaction through empathetic communication and efficient problem-solving, fostering loyalty and repeat business. Committed to promoting a positive work environment and delivering exceptional service.

Overview

2
2
years of professional experience

Work History

Crew Member

Chipotle
02.2025 - Current
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked well with teammates and accepted coaching from management team.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Improved customer satisfaction by providing friendly and efficient service at the register.

Customer Service Representative

Madison's Wireless
02.2024 - 09.2024
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Boost Mobile
08.2023 - 02.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Education

English Course -

Centro Educativo Crossover
05.2001 -

High School Diploma -

Politecnico Las Americas
05.2001 -

Skills

Customer service

Customer engagement

Multitasking and organization

Time management

Timeline

Crew Member

Chipotle
02.2025 - Current

Customer Service Representative

Madison's Wireless
02.2024 - 09.2024

Customer Service Representative

Boost Mobile
08.2023 - 02.2024

English Course -

Centro Educativo Crossover
05.2001 -

High School Diploma -

Politecnico Las Americas
05.2001 -
Mirian Nataly Peguero Gonzalez