Mirian Nataly Peguero Gonzalez
Wayne
Summary
Dynamic customer service professional with a proven track record at Chipotle, excelling in customer engagement and conflict resolution. Skilled in multitasking and time management, I enhanced customer satisfaction through empathetic communication and efficient problem-solving, fostering loyalty and repeat business. Committed to promoting a positive work environment and delivering exceptional service.
Overview
2
2
years of professional experience
Work History
Crew Member
Chipotle
02.2025 - Current
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked well with teammates and accepted coaching from management team.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Improved customer satisfaction by providing friendly and efficient service at the register.
Customer Service Representative
Madison's Wireless
02.2024 - 09.2024
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Boost Mobile
08.2023 - 02.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
English Course -
Centro Educativo Crossover
05.2001 -
High School Diploma -
Politecnico Las Americas
05.2001 -
Skills
Customer service
Customer engagement
Multitasking and organization
Time management
Timeline
Crew Member
Chipotle
02.2025 - Current
Customer Service Representative
Madison's Wireless
02.2024 - 09.2024
Customer Service Representative
Boost Mobile
08.2023 - 02.2024
English Course -
Centro Educativo Crossover
05.2001 -
High School Diploma -
Politecnico Las Americas
05.2001 -
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