Python
Albert Rafael Hernandez Osoria
Technical Agent/ Medical Interpreter/Electrical Technician
Santo Domingo,San Cristóbal
Summary
Customer service agent with excellent communication, empathy and conflict resolution skills. Committed to providing quality, efficient and customer-oriented care, ensuring their satisfaction and loyalty. With the ability to work under pressure, adapt to different environments and handle technological customer service tools.
Adaptable and empathetic communicator with natural ability to bridge language barriers and facilitate clear, accurate communication. Proficient in medical terminology and fluent in both English and Spanish, ensuring precise translation in healthcare settings. Committed to enhancing patient care and fostering understanding between patients and healthcare providers.
Electrical Technician with 3 years of formal training and practical experience gained during high school. Skilled in residential wiring, as well as overhead and underground electrical installations. Experienced in installation, maintenance, and troubleshooting, with a strong focus on safety, efficiency, and quality work.
Overview
2
2
Languages
2
2
Certifications
2
2
years of professional experience
Work History
Medical Interpreter
KonnectCX
12.2025 - Current
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Ensured clear communication by providing precise interpretation of doctor''s instructions, diagnoses, and prescriptions to non-English speaking patients.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
Appointment Scheduler
Radnet.
05.2025 - 08.2025
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
Technical Assistance
Samsung US.
11.2023 - 03.2024
- Supported end-users by providing remote technical assistance when needed.
- Provided expert-level technical assistance to end users, resolving complex issues in a timely manner.
- Supported smooth operations by providing timely technical assistance to production teams during process upsets or emergencies.
Education
Software Development
Instituto Tecnologico Las Americas.
Santo Domingo, Dominican Republic04.2026
High School Diploma -
Instituto Politecnico Loyola.
San Cristobal, Dominican Republic10-2023
Skills
Bilingual communication
Microsoft Office (Word, Excel, PowerPoint)
Coding: Python
Interpretation accuracy
Call management
Sight translation
Medical terminology
Medical support
Effective Note-taking
Software
Certification
Marti Basics of Interpreting Program + Medical Training Curriculum / file:///Users/albert/Downloads/certification-Equiti-BIP-and-MTC-albert.hernandez@konnect.cx.pdf
Timeline
Medical Interpreter
KonnectCX
12.2025 - Current
Marti Basics of Interpreting Program + Medical Training Curriculum / file:///Users/albert/Downloads/certification-Equiti-BIP-and-MTC-albert.hernandez@konnect.cx.pdf
11-2025
Appointment Scheduler
Radnet.
05.2025 - 08.2025
Technical Assistance
Samsung US.
11.2023 - 03.2024
Certified Electrician: Capacitate para el empleo
04-2021
Software Development
Instituto Tecnologico Las Americas.
High School Diploma -
Instituto Politecnico Loyola.