Albert Rosis
Santo Domingo,Este
Summary
Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articúlate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
Work History
Customer Service Specialist
xfinity mobile
06.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions
Secretary to the General Manager
almirane local hospital
01.2020 - Current
- Handled confidential information in professional manner.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Transcribed phone messages and relayed to appropriate personnel.
Education
High School Diploma -
Highchool Belice
Santo Domingo07.2015
Skills
- Problem Resolution
- Special Requests
- Customer Order Management
- Collaborative Environments
office managment
i can drive world, excell and power point
Languages
Spanish
Native language
English
Advanced
C1
Timeline
Customer Service Specialist
xfinity mobile
06.2022 - Current
Secretary to the General Manager
almirane local hospital
01.2020 - Current
High School Diploma -
Highchool Belice
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