Albert Kapkayev
Staten Island,New York
Summary
Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Front Desk Staff Member
Intoxx Fitness NYC
Staten Island, New York
02.2022 - Current
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Used internal software to process reservations, check-ins and check-outs.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
Filing & Billing Clerk
Medex Diagnostic and Treatment Center
Queens, New York
12.2021 - 04.2022
- Tracked incoming and outgoing files and materials and maintained accurate records for potential discrepancies.
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Maintained physical and computer-based filing systems.
- Optimized information gathering and presentations with implementation of practical filing system.
- Improved physical and digital filing systems with enhancements to organizational strategies.
- Conducted quality checks on scanned documents to review for accuracy and completeness.
- Examined, categorized and sorted incoming documents.
- Used image scanners to convert forms, receipts and reports into electronic format.
- Eliminated outdated or unnecessary materials by destroying materials or transferring to inactive storage.
Bus Boy
Deninos
Staten Island, New York
07.2021 - 11.2021
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Transported dirty utensils, dishes and trays to kitchen to help team stay on top of cleaning.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter and kitchen surfaces.
- Delivered smooth and timely service to customers by offering additional silverware, extra napkins and cleaning spills.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Checked dining area supplies of linens, wrapped silverware and replenished low stock.
- Trained new staff in bussing and cleaning procedures.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Improved customer satisfaction rates by answering customers' questions and resolving issues.
- Monitored dining room inventory and replenished as necessary.
- Assisted wait staff with timely food delivery and guest requests.
Pizzeria Counter/Phone Person
J & R Pizza 2
Staten Island, New York
04.2021 - 08.2021
- Increased customer satisfaction by resolving issues.
- Onboarded new temps by entering employee information into systems.
- Carried out day-to-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Worked with customers to understand needs and provide excellent service.
Education
High School Diploma -
St Peters Boys H.S
200 Clinton Ave, Staten Island, NY 10301, U.S 09.2018 - 06.2022
Skills
Automated telephone systems
Cash Handling
Supply replenishment
Menu memorization
Beverage preparation
Table setting knowledge
Bar terminology
Food running
Food station setup
Dining area maintenance
Timeline
Front Desk Staff Member
Intoxx Fitness NYC
02.2022 - Current
Filing & Billing Clerk
Medex Diagnostic and Treatment Center
12.2021 - 04.2022
Bus Boy
Deninos
07.2021 - 11.2021
Pizzeria Counter/Phone Person
J & R Pizza 2
04.2021 - 08.2021
High School Diploma -
St Peters Boys H.S
09.2018 - 06.2022