Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Aida Toure

Jersey City,NJ

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Dedicated employee professional with a history of exceeding meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

16
16
years of professional experience

Work History

Branch Manager

Citizens Bank
Brooklyn
08.2023 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded
  • Maintained friendly and professional customer interactions
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.

Branch Manager/Vice President

Pnc Financial Services Group Inc
Jersey City
04.2008 - Current
  • Mitigated regulatory risks by overseeing adherence to insurance and safety regulations
  • Clarified roles, responsibilities and expectations of staff
  • Hired and managed employees to maximize productivity while training staff on best practices and protocols
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports
  • Performed banking, business administration and financial tasks to guarantee five-star service for clients
  • Established performance goals for department and outlined processes for achievement
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Bachelor of Science Finance -

New Jersey City University
Jersey City, NJ
05.2006

Skills

  • Performance Monitoring
  • Partnerships and Affiliations
  • Market Trend Analysis
  • Branch Operations
  • Mentoring
  • Coaching and Mentoring

Accomplishments

  • Achieved highest YTD Merchant result across North East Team within company.
  • Participated in community affairs to increase branch visibility and to enhance new and existing business opportunities. Provided a Superior level of customer relations, promoted the sales and service culture through coaching, guidance and staff motivation.

Languages

English
French
Spanish

Timeline

Branch Manager

Citizens Bank
08.2023 - Current

Branch Manager/Vice President

Pnc Financial Services Group Inc
04.2008 - Current

Bachelor of Science Finance -

New Jersey City University
Aida Toure