Afra Nabard
Customer Service Representative
Dallas,TX
Summary
Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at OutPLEX. Expert in managing high-stress situations and complex projects, demonstrating exceptional problem-solving abilities and computer proficiency. Skilled in active listening and technical support, consistently achieving organizational goals through strategic planning and resource allocation.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
OutPLEX
Fort Lauderdale
05.2022 - 07.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Project Manager
General Improvement Co/Compass Design
01.2020 - 03.2022
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals
Education
Associate of Arts - Communication Studies
Collin Community College
Dallas-TX 05.2001 -
Skills
Customer Service
Timeline
Customer Service Representative
OutPLEX
05.2022 - 07.2024
Project Manager
General Improvement Co/Compass Design
01.2020 - 03.2022
Associate of Arts - Communication Studies
Collin Community College
05.2001 -
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