Adriel Martínez Rosa
Licdo. Contaduría Pública
Calle Esq. 6
Summary
Highly motivated and results-driven professional with years of experience in fast-paced environments. Proven ability to manage multiple responsibilities while delivering high-quality results. Excellent problem-solving skills, with a focus on improving processes and optimizing performance. Passionate about innovation and consistently striving to exceed goals and contribute to organizational success.
Overview
3
3
years of professional experience
Work History
Customer service and sales agent
Data Vimenca
1 2020 - 08.2021
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Doctor assistant
Billing Express
09.2021 - 05.2022
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Increased patient satisfaction with thorough assessments, clear communication, and empathetic bedside manner.
- Making calls to insurance companies to dispute doctor's bills.
- Called the patients to pay the doctor some bills and make appointments.
Customer Service and Sales Agent
Voiceteam
09.2022 - 05.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Technical Support Representative
Solugenix Dominicana
01.2024 - 05.2024
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Education
Licenciado - Accountant
Universidad Tecnologica De Santiago - UTESA
Santiago De Los Caballeros, Dominican Republic 05.2001 -
High School Diploma -
Instituto Politecnico Industrial De Santiago
Santiago 05.2001 -
References
- Addys Jiménez, 829-209-6099
- Rayffy Sánchez, 829-445-7400
- Brenda Rodríguez, 829-978-4092
Aptitudes
- Ability to perform work autonomously
- Verbal and written communication
- Customer orientation
- Problem solving experience
- Multitask
- Technical accounting: Accounting
Timeline
Technical Support Representative
Solugenix Dominicana
01.2024 - 05.2024
Customer Service and Sales Agent
Voiceteam
09.2022 - 05.2023
Doctor assistant
Billing Express
09.2021 - 05.2022
Licenciado - Accountant
Universidad Tecnologica De Santiago - UTESA
05.2001 -
High School Diploma -
Instituto Politecnico Industrial De Santiago
05.2001 -
Customer service and sales agent
Data Vimenca
1 2020 - 08.2021
Similar Profiles
Rosemine MaxiRosemine Maxi
Customer Service Agent at Data VimencaCustomer Service Agent at Data Vimenca
Gloria Peralta GuerreroGloria Peralta Guerrero
Supervisor of Operations at Data VimencaSupervisor of Operations at Data Vimenca
Perla CasillaPerla Casilla
Customer Service Representative at Data VimencaCustomer Service Representative at Data Vimenca
Perla Mariely TurbidesPerla Mariely Turbides
Customer Service Representative at DATA VIMENCACustomer Service Representative at DATA VIMENCA
RUTHANN GARCÍA LÓPEZRUTHANN GARCÍA LÓPEZ
Health, Occupational and Environmental Safety Manager at Forensic Institute of Puerto Rico (ICF)Health, Occupational and Environmental Safety Manager at Forensic Institute of Puerto Rico (ICF)