Hi, I’m
ADRIANA GUERRERO CIPRIAN
COSTUMER SERVICIS
HIGUEY REPUBLICA DOMINICANA,11
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
1
Certification
1
Language
Work History
Temptation Miches Resort
Marketing Assistant Ops
01.2023 - 12.2023
Job overview
- Tracked marketing efforts to monitor results in real-time.
- welcome customers.
verify that everything is fine with the client's reservation,
Pass it to reception.
- Make reservations for the respective restaurants at the hotel.
provide personalized service.
- filter clients interested in purchasing hotel memberships.
Occidental Punta Cana
Receptionist
11.2022 - 01.2023
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Aeropuerto Internacional De Punta Cana
Costumer Services
11.2018 - 10.2022
Job overview
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
Education
Ingles Por InmersiónLa Altagracia, Dominican Republic
No Degree from Ingles
11.2018
Liceo Secundario Juan Pablo DuarteHiguey La Altagracia
High School Diploma
10.2017
Skills
Customer Service
Team Collaboration
Customer Engagement
Punctual and Reliable
Organization, prioritizing, and multi-tasking
Flexible and Adaptable
Timeline
Marketing Assistant Ops
Temptation Miches Resort
01.2023 - 12.2023
Receptionist
Occidental Punta Cana
11.2022 - 01.2023
Costumer Services
Aeropuerto Internacional De Punta Cana
11.2018 - 10.2022
Ingles Por Inmersión
No Degree from Ingles
Liceo Secundario Juan Pablo Duarte
High School Diploma