Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
years of professional experience
1
Certification
1
Language
Work History
Temptation Miches Resort
Marketing Assistant Ops
01.2023 - 12.2023
Job overview
Tracked marketing efforts to monitor results in real-time.
welcome customers.
verify that everything is fine with the client's reservation,
Pass it to reception.
Make reservations for the respective restaurants at the hotel.
provide personalized service.
filter clients interested in purchasing hotel memberships.
Occidental Punta Cana
Receptionist
11.2022 - 01.2023
Job overview
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Responded to inquiries from callers seeking information.
Resolved customer problems and complaints.
Confirmed appointments, communicated with clients, and updated client records.
Aeropuerto Internacional De Punta Cana
Costumer Services
11.2018 - 10.2022
Job overview
Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
Enhanced customer satisfaction by resolving issues promptly and professionally.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.