Art & Expression
Adrian D. Peralta Hernandez
QA Analyst, Customer Service Agent & Artist
Santiago de los Caballeros
Summary
Passionate artist with a strong sense of order, efficiency, and artistic thinking. Committed to delivering exceptional work with precision and creativity. Experienced in quality assurance and customer engagement, ensuring high standards and seamless experiences. Known for a structured yet imaginative approach, blending technical skill with artistic thought. Adaptable and dedicated to continuous growth in both art and professional excellence.
Overview
6
6
years of professional experience
25
25
years of post-secondary education
2
2
Languages
Work History
Senior QA Analyst
Healthcare Administrative Partners, HAP
12.2024 - Current
- Collaborate closely with project Clients, the QA Manager, and the Customer Service Manager to enhance team performance, optimize strategies, and improve patient care and issue resolution.
- Work within a billing company specializing in radiology practices across the U.S., ensuring efficient and effective service delivery, with high quality standards.
- Conduct in-depth performance analysis for a team of over 50 agents, identifying trends, areas for improvement, and optimization strategies.
- Ensure compliance with HIPAA regulations while enhancing patient privacy, care, and overall experience.
- Collaborate with cross-functional teams to drive process improvements and maintain high-quality standards in medical billing for radiology practices across the U.S.
Billing Agent (Healthcare Administrative Partners)
Telecom Networks
03.2024 - 12.2024
- Ensured compliance with applicable laws, regulations, and company policies related to billing activities.
- Dealt with problems with calm and professionalism to deliver optimal resolutions.
- Answered phone calls and provided friendly, knowledgeable service regarding billing inquiries.
- Achieved a high level of accuracy in invoice preparation through meticulous attention to detail and careful data entry.
Sales Agent
VoiceTeam
07.2023 - 12.2023
- Assisting customers with store card activation, then offering a debt protection program (Account Assure)
- +Ability: Knowledge - Communication & sales skills
- Assisted call-in customers with questions and orders.
Video Editor
Independent
01.2019 - 01.2023
- Video editing for streamers, youtubers and online content creators.
- +Ability: Editing - Communication skills Service Offering.
- Increased viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
- Improved client satisfaction by delivering visually engaging content tailored to their specific needs and preferences.
Vet Assistant
Bienestar Animal - Veterinary Clinic
07.2021 - 09.2021
- Help in surgeries, dog care, training and cleaning.
- +Ability: Knowledge - Multitasking - Labor Efficiency.
- Reduced recovery times by providing attentive nursing care to hospitalized animals under the supervision of the veterinary staff.
- Contributed to client satisfaction through compassionate communication regarding pet health concerns and updates on treatment progress.
Dog Daycare Attendant
Paraiso Animal
03.2021 - 06.2021
- Provided support in dog care, training, handling deliveries, and managing dog reception.
- +Ability: Multitasking - Labor Efficiency - Patience.
- Exercised animals regularly with walks and rigorous play activities.
- Gave animals proper attention to promote secure environment in owner's absence.
Education
Secondary -
Colegio Sor Petra Mariana Grullón
01.2007 - 01.2021
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Centro Educativo Quisqueya, CEQUISA
01.2021 - 01.2023
English Language -Basic, Intermediate And Advanced
Instituto De Idiomas Madison
05.2014 - 01.2023
Skills
Artistic Thought
Excel Proficiency
Experienced on Imagine (Billing System)
Skilled in Group Practice Management System (Billing System)
Skilled in Patient Pay Billing Processes
Creative Concept Development
Creative Design Ability
English speaking
Typing efficiency
Order and Efficiency
Issue Analysis
Content Editing
Communication skills
Service Development
Adaptable Multitasking Skills
Operational Efficiency
Effective Conflict Resolution
In-Depth Understanding
Customer Engagement Skills
Affiliations
- Healthcare Administrative Partners (HAP)
- Divine's Only (Brand)
Interests
Music
Design
Evolution
Timeline
Senior QA Analyst
Healthcare Administrative Partners, HAP
12.2024 - Current
Billing Agent (Healthcare Administrative Partners)
Telecom Networks
03.2024 - 12.2024
Sales Agent
VoiceTeam
07.2023 - 12.2023
Vet Assistant
Bienestar Animal - Veterinary Clinic
07.2021 - 09.2021
Dog Daycare Attendant
Paraiso Animal
03.2021 - 06.2021
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Centro Educativo Quisqueya, CEQUISA
01.2021 - 01.2023
Video Editor
Independent
01.2019 - 01.2023
English Language -Basic, Intermediate And Advanced
Instituto De Idiomas Madison
05.2014 - 01.2023
Secondary -
Colegio Sor Petra Mariana Grullón
01.2007 - 01.2021