Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Adrian Bonifacio

DR, Santo Domingo Este

Summary

Proven track record in enhancing customer service levels and productivity at Glowtouch Call Center, adept at complaint resolution and multi-task management. Skilled in assembling electrical systems, demonstrating a unique blend of technical prowess and exceptional interpersonal skills. Achieved significant improvements in customer satisfaction and operational efficiency.

Overview

7
7
years of professional experience

Work History

Customer Service Representatives (CSRs)

Glowtouch Call Center
Dominican Republic, Santo Domingo
09.2021 - Current
  • Resolved customer complaints promptly and efficiently.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Electrical Technician

DELMAR ELECTRICA
Dominican Republic, Santo Domingo
01.2018 - 01.2019
  • Set up and operate specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.
  • Monitored the performance of existing equipment in order to identify potential areas of improvement.
  • Assembled electrical systems or prototypes using hand tools or measuring instruments.

Education

High School Diploma -

Santa Ana Parish Polytechnic Institute
C. Barney N. Morgan 1, Santo Domingo 10403 DR.
08-2016

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Multi-task management
  • Delivery scheduling
  • Product promotion

Languages

Spanish
First Language
English
Proficient (C2)
C2

Timeline

Customer Service Representatives (CSRs)

Glowtouch Call Center
09.2021 - Current

Electrical Technician

DELMAR ELECTRICA
01.2018 - 01.2019

High School Diploma -

Santa Ana Parish Polytechnic Institute

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Adrian Bonifacio