Abrahan Artiles
Customer Service / Patient Care Analyst
Puerto Plata
Summary
Proven track record in enhancing customer satisfaction and streamlining appointment processes at Contact Center Dominicana. Excelled in remote work capabilities and CRM software, demonstrating exceptional customer service and computer skills. Achieved significant improvements in client relationship management, leading to increased efficiency and repeat business. Proactive Appointment Setter with exceptional sales and customer service strengths. Proven to generate high-quality leads through proactive communication using tact, diplomacy and professionalism.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Appointment Scheduler
Contact Center Dominicana
2024.03 - Current
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
- Sustained accurate record-keeping of all scheduled appointments using CRM software, ensuring easy access to pertinent information for all team members.
- Made average of 100 outbound and inbound calls per day
Customer Service Agent
United Nearshore Operations
2021.08 - 2024.01
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
Customer Sales Representative
Pizza Hotline
2021.02 - 2021.07
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
Receptionist
Senator Resorts
2018.11 - 2019.09
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Alic New World School
Puerto Plata, Dominican Republic 2001.05 -
Skills
Timeline
Appointment Scheduler
Contact Center Dominicana
2024.03 - Current
Customer Service Agent
United Nearshore Operations
2021.08 - 2024.01
Customer Sales Representative
Pizza Hotline
2021.02 - 2021.07
Receptionist
Senator Resorts
2018.11 - 2019.09
High School Diploma -
Alic New World School
2001.05 -
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