Abel Eliezer Amador
Santo Domingo Este,Distrito Nacional
Summary
Front-End Developer with a strong passion for crafting engaging and user-friendly Web applications. Bring hands-on experience in building interactive web solutions using JavaScript frameworks such as React, along with expertise in CSS frameworks like Bootstrap, Bulma, and Tailwind. Also proficient in popular UI frameworks such as Material UI, Semantic UI, and Material Tailwind. the journey as a web developer has been driven by a deep understanding of web development flow, enabling to create seamless user experiences. Have a solid foundation in both frontend and backend technologies, with a proficiency in Node.js for server-side development.
Overview
8
8
years of professional experience
Work History
Information Technology Systems Support
National Immigration Institute
08.2019 - Current
- Executed network installation and configuration for 10 successful projects.
- Provided technical support to 300 local users, achieving 80% satisfaction rating.
- Implemented equipment maintenance protocols, resulting in 5% reduction in downtime.
- Managed Moodle administration and facilitated training for 500 users.
- Streamlined pre-deployment and configuration of 100 computer systems, saving 3.5 hours per workstation.
IT Infrastructure Support Analyst
Santa Cruz Bank RD, Dominican Republic
04.2018 - 08.2019
- Provided configuration, installation, and equipment repair support to end-users based on Service Level Agreements (SLAs) following ITIL
- CMMI, and ISO 20,000 standards
- Configured, installed, and repaired Automated Teller Machines (ATMs), including Diebold machines.246-3184
IT Service Desk Analyst
Dominican Republic
10.2016 - 04.2018
- Oversaw IT service requests and incidents, ensuring end-to-end management.
- Categorized, prioritized, and resolved incidents in accordance with service standards.
- Assisted in configuring technology services.
- Produced performance reports to evaluate service quality, leading to 10% increase in service efficiency.
- Formulated and sustained internal procedures.
- Supervised incident and request management using CA Service Desk Management tool.
IT Monitoring Analyst
Santa Cruz Bank
10.2015 - 10.2016
- Ensured Data Center IT services operated smoothly.
- Monitored service availability and performance, resulting in 97% uptime improvement.
- Executed scheduled maintenance activities efficiently.
Produced daily availability reports, providing key insights for decision-making. - Established productive partnerships with suppliers for project success.
Managed daily backup tasks with precision, reducing data loss by 5%.
Reported faults and incidents promptly, minimizing downtime. - Documented and streamlined configuration changes in Data Center for enhanced efficiency
Education
High School Diploma -
Platzi
Colombia06.2022
Bachelor of Science - Computer And Information Sciences
Universidad Dominicana O&M
Dominican Republic06.2022
Skills
- Front-End Development
- React JS
- Component-based architecture
- State management (Redux, React Context API)
- React Router
- Form handling (Formik)
- React Hooks
- API integration (Axios)
- CSS-in-JS (styled-components)
- Tailwind CSS
- TypeScript
- GitHub
- JavaScript
- Webpack
- Npm
- HTML5
- CSS3
- Bootstrap
- Responsive Design
- Web Desing
- Nextjs
- Nodejs
Languages
Spanish
Native language
English
Upper intermediate
B2
Timeline
Information Technology Systems Support
National Immigration Institute
08.2019 - Current
IT Infrastructure Support Analyst
Santa Cruz Bank RD, Dominican Republic
04.2018 - 08.2019
IT Service Desk Analyst
Dominican Republic
10.2016 - 04.2018
IT Monitoring Analyst
Santa Cruz Bank
10.2015 - 10.2016
High School Diploma -
Platzi
Bachelor of Science - Computer And Information Sciences
Universidad Dominicana O&M
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