Abdul Osumanu
Boynton Beach 2801 NE 4th ST
Summary
Dynamic Customer Support Technician with a proven track record at CGS Tampa, enhancing customer satisfaction through expert resolution of technical issues and empathetic customer service. Skilled in CRM and remote support, I streamlined processes and improved interdepartmental communication, significantly boosting efficiency and customer loyalty.
Overview
7
7
years of professional experience
Work History
Customer Support Technician
CGS Tampa
11.2021 - 12.2024
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Streamlined troubleshooting processes for quicker resolution times and increased customer satisfaction.
- Enhanced communication between departments by acting as a liaison in cross-functional projects, ultimately improving efficiency and collaboration within the company.
- Conducted regular follow-ups with customers to confirm resolutions were effective and satisfactory.
Customer Service Representative
Arise Virtual Solutions Inc.
03.2018 - 11.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Science -
Miami Dade College
Skills
- CRM experience
- Remote support
- Call center experience
- Customer empathy
- Technical support
- Telecommunications equipment
- Documentation and reporting
- Service calls
Timeline
Customer Support Technician
CGS Tampa
11.2021 - 12.2024
Customer Service Representative
Arise Virtual Solutions Inc.
03.2018 - 11.2021
Bachelor of Science -
Miami Dade College
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